. Customer satisfaction is th eresult of the right combination of: a. Quality, time and product warranty b. Cost, quality and time
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14. Customer satisfaction is th eresult of the right combination of:
a. Quality, time and product warranty
b. Cost, quality and time
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- A company is manufacturing product X. To produce one unit of product X, the company has to purchase one unit of component A & two units of component B. Show the MRP using the following information:Weeks 1 2 3 4 5 6Demand for Product X 20 30 87 99 100 570 Product x Component A Component BProduction run time 1 week Lead time 1 week 2 weekMin Production Quantity 50 units Min Purchase Quantity 60 units 60 unitsInventory on Hand 90 units Inventory on Hand 200 units 150 unitsSafety Stock Safety Stock 20 units Scheduled Receipts Scheduled Receipts 20 units in week 127) A company’s corporate office has to decide between investing capital in a given business as it in a high growth industry or divesting that business given its current low market share. The company business is represented by which of the following? a) A star b) A question mark c) A cash cow d A dogJetaway, a small manufacturer of replacement parts forthe aircraft industry, had always maintained a simplelayout—all like machines were located together. That waythe firm could be as flexible as possible in producing small amounts of the variety of parts its customers re-quired. No one questioned the production arrangement until Chris Munnelly started to work for the company.Chris was actually hired to upgrade Jetaway’s computer system. In the process of creating a database of part rout-ings, Chris began to see similarities in the parts pro-duced. A part routing matrix for nine of the most popular parts is shown below, along with a schematic of thefactory layout.Chris, who was already tired of being a programmer,decided to reorder the matrix and see what he couldfind. If he could identify distinct part families, he couldreorganize the placement of machines into the cells hehad been reading about in his business magazines.Maybe then someone would notice his managementpotential.Help…
- Hot to use the sensitivity analysis method to heko compute the range of optimality for the coefficinents of costs (c1 and c2) of both types of products1. When a company's OM strategy is having critical issues such as product design and development, their product's life is at which stage? a. Maturity b. Introduction c. Decline d. Growth 2. Which of the following is a principle of total quality management (TQM)? a. quality problems are solved using trial and error b. quality is defined by the company c. quality is an only an operational issue requiring an operating plan d. quality is a strategic issue requiring a strategic plan1. Appraise the handling of information in mc donals. 2. Identify key factors in matching information system to user requirements
- 1.Purposiveness related to scientific investigation refers amongst others to a. It is based on solving problem, follows a step-by-step logical, organized method b. The fact that an investigation has a clear theoretical base. c. The probability that our estimations are correct d.The situation in which research is focused on solving a well?identified and defined problem 2. Help make certain decisions depending on customer profile, can be classified as a. descriptive study b. causal study c. exploration study d. explanation study 3. When the topic under investigation is very complex, can be classified as a. descriptive study b. causal study c. exploration study d. explanation study1.) For operations managers, one of the most important jobs is to deliver healthy, safe, and quality products and services to customers. The development of poor-quality products, because of inadequate design and production processes, not only results in higher production costs but also leads to injuries, lawsuits, and increased government regulation. Discuss the Four major categories of costs associated with quality/Cost of Quality (COQ). 2.) A Tema Oil Refinery (TOR) Ltd, must decide among three sites for the construction of a new oil storage facility. The firm has selected the six factors listed below in Table1 as a basis for evaluation and has assigned rating weights from 1 to 5 on each factor. Mr. Isaac Osei the Managing Director has rated each location for each factor on a 1 to 100-point basis. Requirements (a) Which site will be recommended based on total weighted scores? (b) If location B’s score for Proximity to port facilities was reset at 90, how would the result change?…Rick DeNeefe, manager of the Golden Valley Bank creditauthorization department, recently noticed that a majorcompetitor was advertising that applications for equity loanscould be approved within two working days. Because fastcredit approval was a competitive priority, DeNeefe wantedto see how well his department was doing relative to thecompetitor’s. Golden Valley stamps each application withthe date and time it is received and again when a decision ismade. A total of 99 applications were received in March. Thetime required for each decision, rounded to the nearest hour,is shown in the following table. Golden Valley’s employeeswork 8 hours per day a. Draw a bar chart for these data.b. Analyze the data. How is Golden Valley Bank doing withregard to this competitive priority?
- Problem 1Human visual inspection is necessary in many quality engineering contexts and is naturallysubject to subjectivity. This is especially true for the inspection of solder joints on circuit boards,as there are numerous types of solder defects, as well as a degree to which a joint possessesone or more defect. Consequently, even highly trained inspectors can disagree on the status ofa particular joint. In a batch of 10,000 such joints, inspector A found 724 to be defective,inspect B found 751 to be defective, and 1159 of the joints were judged to be defective by atleast one of the inspectors. Suppose that one of the 10,000 joints is randomly selected.a. What is the probability that the selected joint was judged to be defective by neither ofthe two inspectors?b. What is the probability that the selected joint was judged to be defective by inspector Bbut not by inspector A?Which of the following will be decided by the merchandiser of a retail store? a. the store layout and display of merchandise b. the product’s quality and their specifications c. the quantity, profit margins, discounts and other promotional items for the products d. The items will be sold in the storeQ2) The main purpose of cost management is to provide cost information for operational control. Select one: True False