Answered: . The Kano model classifies needs into…

. The Kano model classifies needs into three categories. Which of the following is not acategory in the Kano model?a. Performance needsb. Delightersc. Must-havesd. Important needs

Principles of Accounting Volume 2

19th Edition

ISBN:9781947172609

Author:OpenStax

Publisher:OpenStax

Chapter12: Balanced Scorecard And Other Performance Measures

Section: Chapter Questions

Problem 10Q: What are the six characteristics of a good performance measurement system?

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Question

. The Kano model classifies needs into three categories. Which of the following is not a
category in the Kano model?
a. Performance needs
b. Delighters
c. Must-haves
d. Important needs

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