PILIPINAS LINERS, a major bus company in the Philippines would need workshops on customer service and so their HR Manager, Ms. Ruth placed a call to Janice’s phone. Knowing that they provide customer service training for flight attendants, they could probably customize it for their bus drivers, conductors, and employees. This would be a nationwide project and that meant all 700 employees needed to be trained on a per batch basis. Doing her computations, Ms. Janice asked Ms. Marie if they could actuall pull it off. Ms. Marie naturally said they could but they don’t have enough personnel with them and they wouldn’t be able to finish the project in one year if she would rely only on herself as the main trainer. In doing so, she would have to abandon her duties as a training manager of FLIGHT, Inc. She would need more trainers, but where could she get them?They asked Prof if he still runs his HR consulting firm and if he can certify trainers. He said yes and so he conducted a workshop to all the employees of FLIGHT Inc. who would be involved as trainers. Working with Ms. Marie, people realized that Prof. and Ms. Marie’s tandem was a great hit. With the program and training platform already template and scripted, what could go wrong? Actually, nothing. All went smooth, until...After a year of conducting the program, PILIPINAS LINERS thought that the success of the trainings they had would mean a new set of training programs that would focus on the core values of the companies. Ms. Marie who was employed both as a training manager for FLIGHT Inc., and CEO of her small training company approached Ms. Ruth and asked for details of the inquiry. Ms. Ruth did so, indicating so many other details that Ms. Marie thought that she wouldn’t be able to handle it properly. She could, but then again she needed an expert on the matter.Later on Ms. Janice contacted Ms. Ruth asking for feedback of the program they successfully ran for a year. With the positive reviews, Ruth told them of the possibility of running a separate program on organizational values, the same request she placed on Ms. Marie’s desk. Unbeknownst to Ms. Janice, Ms. Marie asked Prof to conduct a training needs analysis with Ms. Ruth to digest the details of her request. Prof, for all he knew, Ms. Marie had already sought the permission of Ms. Janice to conduct the program and so he agreed of doing the preliminary interviews back then.But when Ms. Janice expressed interest of conducting the workshop, she consulted with Prof if they can run a program called WAVE (work attitudes and values enhancement) for PILIPINAS LINERS. Prof naturally said yes and designed the program, to which he was paid a hefty sum of money. Again, Prof had no knowledge whatsoever that Ms. Marie and Ms. Janice did not communicate with each other. In other words Prof thought that the reason why Janice asked Prof to make the outline and details of the program was because Ms. Marie had backed down already from the project.Now, during a team outing, Ms. Janice, Andy and Ms. Marie were nonchalantly sitting down and chatting the night away. Janice brought up the idea of running the program with PILIPNAS LINERS.“But that’s my program,” said Ms. Marie.“How is it your program,” asked Janice.“Because they’re my client.”“How are they your client? Didn’t we run the customer service program with them?”“Yes, but it was my program which we used.”“But it was our company that represented the training platform.”As tempers started to rise, Ms. Marie asked, “Okay, assuming that you were going to run the program, where can you find a person to design it for you?”“I paid prof to do it in a matter of six figures.”She literally stood up in dismay and anger. “Why pay him when I can do it for you?”“Well he’s the expert.”“It’s my program!”“It’s my company!”On the same night, Ms. Marie resigned via text message. From then on their relations were strained. Janice confided with Prof about her dilemma, saying that she had enough of Ms. Marie’s antics trying to restrain her from making business decisions. The problem she had with Ms. Marie was that she was being too controlling, much often sounding like a mother who saw her child as someone who always made mistakes. “Prof, can you help me run my company the way it should be run.”“Of course. But we need to restart 1. The program with Pilipinas Liners, who should have control on it? Should it be FLIGHT, or Ms. Marie's training company? Explain.

Name: PILIPINAS LINERS, a major bus company in the Philippines would need wo
Uploaded: 2024-03-20T06:57:05.000Z
Channel: Bartleby
Description: PILIPINAS LINERS, a major bus company in the Philippines would need workshops on customer service and so their HR Manager, Ms. Ruth placed a call to Janice’s phone. Knowing that they provide customer service training for flight attendants, they could

Question

PILIPINAS LINERS, a major bus company in the Philippines would need workshops on customer service and so their HR Manager, Ms. Ruth placed a call to Janice’s phone. Knowing that they provide customer service training for flight attendants, they could probably customize it for their bus drivers, conductors, and employees. This would be a nationwide project and that meant all 700 employees needed to be trained on a per batch basis. Doing her computations, Ms. Janice asked Ms. Marie if they could actuall pull it off. Ms. Marie naturally said they could but they don’t have enough personnel with them and they wouldn’t be able to finish the project in one year if she would rely only on herself as the main trainer. In doing so, she would have to abandon her duties as a training manager of FLIGHT, Inc. She would need more trainers, but where could she get them?They asked Prof if he still runs his HR consulting firm and if he can certify trainers. He said yes and so he conducted a workshop to all the employees of FLIGHT Inc. who would be involved as trainers. Working with Ms. Marie, people realized that Prof. and Ms. Marie’s tandem was a great hit. With the program and training platform already template and scripted, what could go wrong? Actually, nothing. All went smooth, until...After a year of conducting the program, PILIPINAS LINERS thought that the success of the trainings they had would mean a new set of training programs that would focus on the core values of the companies. Ms. Marie who was employed both as a training manager for FLIGHT Inc., and CEO of her small training company approached Ms. Ruth and asked for details of the inquiry. Ms. Ruth did so, indicating so many other details that Ms. Marie thought that she wouldn’t be able to handle it properly. She could, but then again she needed an expert on the matter.Later on Ms. Janice contacted Ms. Ruth asking for feedback of the program they successfully ran for a year. With the positive reviews, Ruth told them of the possibility of running a separate program on organizational values, the same request she placed on Ms. Marie’s desk. Unbeknownst to Ms. Janice, Ms. Marie asked Prof to conduct a training needs analysis with Ms. Ruth to digest the details of her request. Prof, for all he knew, Ms. Marie had already sought the permission of Ms. Janice to conduct the program and so he agreed of doing the preliminary interviews back then.But when Ms. Janice expressed interest of conducting the workshop, she consulted with Prof if they can run a program called WAVE (work attitudes and values enhancement) for PILIPINAS LINERS. Prof naturally said yes and designed the program, to which he was paid a hefty sum of money. Again, Prof had no knowledge whatsoever that Ms. Marie and Ms. Janice did not communicate with each other. In other words Prof thought that the reason why Janice asked Prof to make the outline and details of the program was because Ms. Marie had backed down already from the project.Now, during a team outing, Ms. Janice, Andy and Ms. Marie were nonchalantly sitting down and chatting the night away. Janice brought up the idea of running the program with PILIPNAS LINERS.“But that’s my program,” said Ms. Marie.“How is it your program,” asked Janice.“Because they’re my client.”“How are they your client? Didn’t we run the customer service program with them?”“Yes, but it was my program which we used.”“But it was our company that represented the training platform.”As tempers started to rise, Ms. Marie asked, “Okay, assuming that you were going to run the program, where can you find a person to design it for you?”“I paid prof to do it in a matter of six figures.”She literally stood up in dismay and anger. “Why pay him when I can do it for you?”“Well he’s the expert.”“It’s my program!”“It’s my company!”On the same night, Ms. Marie resigned via text message. From then on their relations were strained. Janice confided with Prof about her dilemma, saying that she had enough of Ms. Marie’s antics trying to restrain her from making business decisions. The problem she had with Ms. Marie was that she was being too controlling, much often sounding like a mother who saw her child as someone who always made mistakes. “Prof, can you help me run my company the way it should be run.”“Of course. But we need to restart 1. The program with Pilipinas Liners, who should have control on it?  Should it be FLIGHT, or Ms. Marie's training company?  Explain.

Accepted Answer

Controlling is the managerial process in which standards are established and measuring the actual…