8. Total Quality Management (TQM) • Explain how the Walmart business implements total quality management principles to ensure product or service excellence. 9. Slide 9: Application of total quality concepts • Provide examples of quality improvement initiatives used by the Walmart company.

Marketing
20th Edition
ISBN:9780357033791
Author:Pride, William M
Publisher:Pride, William M
Chapter13: Services Marketing
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8. Total Quality Management (TQM)
• Explain how the Walmart business implements total quality management principles to ensure product or service excellence.
9. Slide 9: Application of total quality concepts
• Provide examples of quality improvement initiatives used by the Walmart company.

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