A single server queuing system has an average service time of 10 minutes per customer, which is exponentially distributed. The manager is thinking of converting to a system with a constant service time of 10 minutes. The average arrival rate will remain the same. The effect will be to:  Select one: a. increase utilization. b. decrease utilization. c. not have any effect since the service time is unchanged. d. increase the average waiting time.

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter12: Queueing Models
Section12.5: Analytic Steady-state Queueing Models
Problem 18P
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A single server queuing system has an average service time of 10 minutes per customer, which is exponentially distributed. The manager is thinking of converting to a system with a constant service time of 10 minutes. The average arrival rate will remain the same. The effect will be to: 


Select one:
a.

increase utilization.

b.

decrease utilization.

c.

not have any effect since the service time is unchanged.

d.

increase the average waiting time.


e.

decrease the average waiting time.

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ISBN:
9781337406659
Author:
WINSTON, Wayne L.
Publisher:
Cengage,