a. Determine two-sigma control limits using the above data. (Round your intermediate calculations to 4 decimal places and final answers to 3 decimal places. Leave no cells blank - be certain to enter "0" wherever required. Round up any negative control limit value to zero.) UCL LCL b. Is the process in control?

Practical Management Science
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The postmaster of a small western town receives a certain number of complaints each day about mail delivery.
DAY
Number of complaints
UCL
LCL
b. is the process in control?
4
O No
O Yes
2
11
3
16
4
8
5
9
6
6
7
5
8
14
Click here for the Excel Data File
a. Determine two-sigma control limits using the above data. (Round your intermediate calculations to 4 decimal places
and final answers to 3 decimal places. Leave no cells blank - be certain to enter "0" wherever required. Round up any negative
control limit value to zero.)
9
15
10 11 12 13. 14
6 4 2 11
7
Transcribed Image Text:The postmaster of a small western town receives a certain number of complaints each day about mail delivery. DAY Number of complaints UCL LCL b. is the process in control? 4 O No O Yes 2 11 3 16 4 8 5 9 6 6 7 5 8 14 Click here for the Excel Data File a. Determine two-sigma control limits using the above data. (Round your intermediate calculations to 4 decimal places and final answers to 3 decimal places. Leave no cells blank - be certain to enter "0" wherever required. Round up any negative control limit value to zero.) 9 15 10 11 12 13. 14 6 4 2 11 7
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