ActivityGreet customerTake orderProcess orderPrint receiptActivity Time per Customer5 seconds25 seconds1.5 minutes30 secondsIf the demand rate is 20 customers per hour, what are the flow rate (in customers per hour), utilization, and cycle time (in minutes per customer)?

Given data Demand rate = 20 customer per hour

Answered: Activity Greet customer Take order…

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter12: Queueing Models

Section: Chapter Questions

Problem 59P

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Activity Greet customer Take order Process order Print receipt Activity Time per Customer 5 seconds 25 seconds 1.5 minutes 30 seconds If the demand rate is 20 customers per hour, what are the flow rate (in customers per hour), utilization, and cycle time (in minutes per customer)?