Ali has joined a cloth store recently for the job of online order processing. He was given a one-day training program on how to process online orders and send products to customers. As per the company policy, all the new employees work will be verified by another senior worker. During the first day work, Ali’s made minor errors. As per the shaping process of operant conditioning theory, what should be done now? a. Give punishment to Ali for the errors so that he won’t repeat again b. Send Ali back to training program c. Use positive reinforcement as Ali made only minor errors d. Remove Ali from the work as he has made errors

Ali has joined a cloth store recently for the job of online order processing. He was given a one-day training program on how to process online orders and send products to customers. As per the company policy, all the new employees work will be verified by another senior worker. During the first day work, Ali’s made minor errors. As per the shaping process of operant conditioning theory, what should be done now? a. Give punishment to Ali for the errors so that he won’t repeat again b. Send Ali back to training program c. Use positive reinforcement as Ali made only minor errors d. Remove Ali from the work as he has made errors

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter16: Motivating Employees

Section: Chapter Questions

Problem 5DQ

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Chris Dykstra, responsible for loss prevention at Electronics took a deep breath before he launched into making his case for the changes that he was proposing to the company's shoplifting policy. He knew that convincing Ross Chenoweth was going to be a hard sell. Ross, the president and CEO was the son of the founder of the local, still-family-owned consumer electronics chain based in Phoenix, Arizona. He'd inherited not only the company, but also, his father's strict moral code. "I think it's time to follow the lead of other stores," Chris began. He pointed out that most Other retailers didn't bother calling the police and pressing charges unless the thief had shoplifted merchandise worth more than $50 to $100. In contrast, Westwind currently had a zero-tolerance policy toward theft that Ross's father had put in place when he started the business. Chris wanted to replace that policy with one that prosecuted only individuals between IS and 65 who had stolen more than $20 worth of goods, and who had a previous history of theft at Westwind. In the case of first-time culprits under IS or over 65, he argued for letting them Off With a strict warning, regardless of the value of their ill-gotten goods. Repeat offenders would be arrested. "Frankly, the local police are getting pretty tired Of having to come to Our stores every time a teenager sticks a CD in his jacket pocket," Chris pointed out. "And besides, we just afford the costs associated with prosecuting everyone." Every time he pressed charges against a shoplifter who'd made Off with a $10 item, Westwind lost money. The company had to engage a lawyer and pay employees Overtime for their court appearances. In addition, Chris was looking at hiring more security guards to keep up with the workload. Westwind was already in a losing battle at the moment with mass retailers who were competing all too successfully on price, so passing on the costs of its zero-tolerance policy to Customers wasn't really an option. " Let's concentrate on catching dishonest employees and those organized-theft rings. They're the ones who are really hurting us," Chris concluded. There was a long pause after Chris finished his carefully prepared speech. Ross thought about his recently deceased father, both an astute businessman and a person for whom honesty was a key guiding principle. If he were sitting here today, he`d no doubt say that theft was theft—that setting a minimum was tantamount to saying that stealing was acceptable, just as long as you steal too much. He looked at Chris. "You know, we've both got teenagers. Is this really a message you want to send out, especially to kids? You know as well as I do that there's nothing they like better than testing limits. It's almost an invitation to see if you can beat the system." But then Ross faltered as he found himself glancing at the latest financial figures on his desk—another in a string of quarterly losses. If West-wind went under, a lot of employees would be looking for another way to make a living. In his heart, he believed in his father's high moral standards, but he had to ask himself: Just how moral could Westwind afford to be? Continue Westwind's zero-tolerance policy toward shoplifting. It's the right thing to do—and it Will pay Off in the end in higher profitability because the chain's reputation for being tough on crime Will reduce overall losses from theft.
Chris Dykstra, responsible for loss prevention at Electronics took a deep breath before he launched into making his case for the changes that he was proposing to the company's shoplifting policy. He knew that convincing Ross Chenoweth was going to be a hard sell. Ross, the president and CEO was the son of the founder of the local, still-family-owned consumer electronics chain based in Phoenix, Arizona. He'd inherited not only the company, but also, his father's strict moral code. "I think it's time to follow the lead of other stores," Chris began. He pointed out that most Other retailers didn't bother calling the police and pressing charges unless the thief had shoplifted merchandise worth more than $50 to $100. In contrast, Westwind currently had a zero-tolerance policy toward theft that Ross's father had put in place when he started the business. Chris wanted to replace that policy with one that prosecuted only individuals between IS and 65 who had stolen more than $20 worth of goods, and who had a previous history of theft at Westwind. In the case of first-time culprits under IS or over 65, he argued for letting them Off With a strict warning, regardless of the value of their ill-gotten goods. Repeat offenders would be arrested. "Frankly, the local police are getting pretty tired Of having to come to Our stores every time a teenager sticks a CD in his jacket pocket," Chris pointed out. "And besides, we just afford the costs associated with prosecuting everyone." Every time he pressed charges against a shoplifter who'd made Off with a $10 item, Westwind lost money. The company had to engage a lawyer and pay employees Overtime for their court appearances. In addition, Chris was looking at hiring more security guards to keep up with the workload. Westwind was already in a losing battle at the moment with mass retailers who were competing all too successfully on price, so passing on the costs of its zero-tolerance policy to Customers wasn't really an option. " Let's concentrate on catching dishonest employees and those organized-theft rings. They're the ones who are really hurting us," Chris concluded. There was a long pause after Chris finished his carefully prepared speech. Ross thought about his recently deceased father, both an astute businessman and a person for whom honesty was a key guiding principle. If he were sitting here today, he`d no doubt say that theft was theft—that setting a minimum was tantamount to saying that stealing was acceptable, just as long as you steal too much. He looked at Chris. "You know, we've both got teenagers. Is this really a message you want to send out, especially to kids? You know as well as I do that there's nothing they like better than testing limits. It's almost an invitation to see if you can beat the system." But then Ross faltered as he found himself glancing at the latest financial figures on his desk—another in a string of quarterly losses. If West-wind went under, a lot of employees would be looking for another way to make a living. In his heart, he believed in his father's high moral standards, but he had to ask himself: Just how moral could Westwind afford to be? Adopt Chris Dykstra`s proposed changes, but with a higher limit than the proposed $20 amount (say, $50 or $100), but which is still less than the cost of prosecution. In addition, make sure that the policy isn't publicized. That way, you'll reduce costs even more and still benefit from your reputation for prosecuting all shoplifters.
Chris Dykstra, responsible for loss prevention at Electronics took a deep breath before he launched into making his case for the changes that he was proposing to the company's shoplifting policy. He knew that convincing Ross Chenoweth was going to be a hard sell. Ross, the president and CEO was the son of the founder of the local, still-family-owned consumer electronics chain based in Phoenix, Arizona. He'd inherited not only the company, but also, his father's strict moral code. "I think it's time to follow the lead of other stores," Chris began. He pointed out that most Other retailers didn't bother calling the police and pressing charges unless the thief had shoplifted merchandise worth more than $50 to $100. In contrast, Westwind currently had a zero-tolerance policy toward theft that Ross's father had put in place when he started the business. Chris wanted to replace that policy with one that prosecuted only individuals between IS and 65 who had stolen more than $20 worth of goods, and who had a previous history of theft at Westwind. In the case of first-time culprits under IS or over 65, he argued for letting them Off With a strict warning, regardless of the value of their ill-gotten goods. Repeat offenders would be arrested. "Frankly, the local police are getting pretty tired Of having to come to Our stores every time a teenager sticks a CD in his jacket pocket," Chris pointed out. "And besides, we just afford the costs associated with prosecuting everyone." Every time he pressed charges against a shoplifter who'd made Off with a $10 item, Westwind lost money. The company had to engage a lawyer and pay employees Overtime for their court appearances. In addition, Chris was looking at hiring more security guards to keep up with the workload. Westwind was already in a losing battle at the moment with mass retailers who were competing all too successfully on price, so passing on the costs of its zero-tolerance policy to Customers wasn't really an option. "Let's concentrate on catching dishonest employees and those organized-theft rings. They're the ones who are really hurting us," Chris concluded. There was a long pause after Chris finished his carefully prepared speech. Ross thought about his recently deceased father, both an astute businessman and a person for whom honesty was a key guiding principle. If he were sitting here today, he`d no doubt say that theft was theft—that setting a minimum was tantamount to saying that stealing was acceptable, just as long as you steal too much. He looked at Chris. "You know, we've both got teenagers. Is this really a message you want to send out, especially to kids? You know as well as I do that there's nothing they like better than testing limits. It's almost an invitation to see if you can beat the system." But then Ross faltered as he found himself glancing at the latest financial figures on his desk—another in a string of quarterly losses. If West-wind went under, a lot of employees would be looking for another way to make a living. In his heart, he believed in his father's high moral standards, but he had to ask himself: Just how moral could Westwind afford to be? Adopt Chris Dykstra's proposed changes and show more leniency to first-time offenders. It is a more cost effective approach to the problem than the current policy, plus it stays close to your father's Original intent.
Joe works for SoPo Ice Cream. On break it is normal for the employees to help themselves to a scoop or two of ice cream and eat it in the break room. Joe knows the ice cream isn’t free and in training on the first day his manager told him that employees aren’t allowed to eat any SoPo Ice Cream without paying for it, and then winked at Joe. Which of the following statements best describes Joe’s situation?The employees work hard and it is understood that eating some ice cream is part of their pay;No one is harmed;Everyone is doing it, including his manager, and there’s no reason he shouldn’t;The ice cream costs the company money and eating it without paying for it is stealing.Based upon the suggestions made in the text, what do you recommend Joe do in this situation? Think about whether Joe might do or not do something now and take another step(s) later depending upon the outcome of the first.
why is Kirkpatrick level of evaluation out dated? Why is they calling it "old and simple," but some of its core concepts are applicable (Kirkpatrick's Four Level Evaluation Model, 2018). Proper training evaluation can help us in planning our next training, adjusting training activities, changing some of the core concepts, and ultimately do better in the future.
Company A has successfully launched its product in the market and has reaped rich dividends for the same. S is a top executive of the firm who is planning to move out to start the same business supported by a few investors. 6 months later, despite the product launch S has not been able to replicate the same success as in company A. Which of the following is a possible reason? a) Imperfect mobility of the resource b) Legal restrictions c) irm performance differentials d) None of these
Jericho Vehicles is considering making a bid for a mobilerocket-launching system for the U.S. military. However,the company has almost no experience in producing thistype of vehicle. In an effort to develop a learning curvefor the production of this new mobile weapon system, management has called contacts from several former com-petitors who went bankrupt. Although management could not obtain direct learning curve rates, they did learn fromone contact that for a system with similar features, the firstunit required 2400 hours of direct labor to produce and the 30th and final unit required 1450 hours to produce. Deter-mine the learning curve rate for this vehicle.
why is Kirkpatrick level of evaluation out dated? Why is they calling it "old and simple," but some of its core concepts are applicable (Kirkpatrick's Four Level Evaluation Model, 2018). Proper training evaluation can help us in planning our next training, adjusting training activities, changing some of the core concepts, and ultimately do better in the future. What is kirkpatrick level of evaluation.
Joba Company uses differential piece rate to motivate its employees. 75% of piece rate below standard and 110% of piece rate at above standard. Worker A produces 150 units per day and worker B produces 180 units per day. Normal rate per hour is $2.20 and standard time per unit is 3 minutes. Assuming standard working hour is 8 hours per day, calculate the standard production per hour. Select one: a. 20 units per hour b. 60 units per hour c. 40 units per hour d. 30 units per hour Question 25 Question text Joba Company uses differential piece rate to motivate its employees. 75% of piece rate below standard and 110% of piece rate at above standard. Worker A produces 150 units per day and worker B produces 180 units per day. Normal rate per hour is $2.20 and standard time per unit is 3 minutes. Assuming standard working hour is 8 hours per day, calculate the High Piece Rate. Select one: a. $0.08 per unit b. $0.11 per unit c. $0.12 per unit d. $0.10 per unit Question…
A little over two years ago, Avondale Industries acquired a company that produces a line of adhesives and sealants used in the aerospace industry. The acquisition was shortly followed by providing the best and brightest employees in the division with training every three months on topics selected by the group. A year later, the adhesives and sealants division developed a new sealant that lasts longer, is less expensive to produce, and is more effective in preventing the spread of fire or flames from the engine compartment to the airplane and preventing air leakage. The new product resulted in a sustainable competitive advantage in the market. Which of the following statements best explains how training contributed to the division’s new competitive advantage? The training gave the employees the opportunity to demonstrate their many skills and competencies to the company. The training taught the employees how to look at competitors’ products and determine how to make them…
“What’s happened to Bob?” was the question asked of Jack Otto, production supervisor, by one of his manufacturing workers, Clyde Fisher. Jack had been wondering the same thing for several weeks about Bob Hill, another of his welders. Jack Otto is a 54-year-old production supervisor who has been with Store Fixture Manufacturing Co. SFM) for 20 years. He is well liked and respected by his peers and subordinates and is very competent at the technical aspects of his supervisory job. Bob Hill, 40 years old, has been a generally competent and productive welder at SFM for ten years. Bob has been popular with his co-workers. Although he periodically “blows up” at them, he always apologizes afterwards. His absenteeism rate has been higher than average for the last several years, with most absenteeism on Mondays. Also, it is not uncommon for Bob to be 10-15 minutes late at least once a week. But, because of a shortage of experienced welders and because Bob often cuts his…
11. Which of the following four basic dimensions does the KirikPatrick model measure to evaluate the training program A. Learning, reactions, behavior, and productivity B. Reactions, learning, behavior, and information C. Behavior, reactions, attitudes, and results d. Learning, reactions, behavior, results, and behavior 8. Which of the following is not including in the staffing plan? * potential internal and external sources for these positions. * the required training, development, and promotional activities moving people into the position will entail. * operational activities * the positions to be filled