2. Jennifer dislikes her coworker, yet every morning she stops to pleasantly chat for a few moments on the way to her desk. Jennifer is using what emotional labor strategy?     a)  surface acting   b)  genuine acting   c)  cognitive acting   d)  deep acting

Management, Loose-Leaf Version
13th Edition
ISBN:9781305969308
Author:Richard L. Daft
Publisher:Richard L. Daft
Chapter13: Managing Diversity
Section: Chapter Questions
Problem 6DQ
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2.

Jennifer dislikes her coworker, yet every morning she stops to pleasantly chat for a few moments on the way to her desk. Jennifer is using what emotional labor strategy?
 
 

a) 

surface acting
 

b) 

genuine acting
 

c) 

cognitive acting
 

d) 

deep acting
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