Analysis of customer complaints at an e-commerce retailer revealed the following:   Billing errors: 1,531 Shipping errors: 940 Electronic charge errors: 691 Shipping delays: 2,989 Packing errors: 1,758   The data has been sorted for your convenience. Calculate the percent of total complaints for each category of errors. Round your answers to two decimal places.   Name Amount Percent of Total Shipping delays 2,989  % Packing errors 1,758  % Billing errors 1,531  % Shipping errors 940  % Electronic charge errors 691  %   Use the Excel Pareto template to construct a Pareto chart and choose the correct Pareto diagram. The correct Pareto diagram is  ___.                     __________________ account for the majority of customer complaints. If two of these root causes are fixed, ____________  of customer complaints will be solved.

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