ase Analysis Dun and Ready (D&R) Company is a retail firm that started out in the United Kingdom. It recently expanded into Mexico. D&R management are excited about the expansion because they anticipate a large market for their goods in Latin America. They hired Raul to negotiate contracts for getting the necessary permissions to begin building retail stores in Mexico City. Although Raul graduated from Cornell University, he spent his childhood in Mexico and knew the country well. Raul’s manager, Ian Menkin, stressed to Raul the importance of getting the new locations approved as soon as possible so the company could begin building their stores. Unfortunately, Raul ran into some difficulties receiving permissions in the required time frame. Due to unforeseen circumstances, the permission process took longer than originally thought. When Raul explained to Ian that the building process would likely be delayed due to these problems, Ian was not pleased. “Look, Raul. We have a schedule to keep. The people here at headquarters will not take kindly to any delays.” “But what should I do, Ian?” Raul asked. “Just do whatever it takes to get those permits approved,” Ian said before hanging up the phone. Raul called up Pedro, his main government contact that worked on approving zoning permits. Raul explained the situation, but Pedro would not budge. “I’m sorry, Raul. But I can’t make the process go any faster.” Raul, knowing his job could be on the line, begged Pedro to reconsider. Finally, Pedro agreed to meet with Raul to “talk things through.” Later that day, the two men met. Raul again presented his case. Pedro listened and finally spoke. “I understand your predicament. And although it’s against policy, I believe I can help you get those permit approved. However, I’m going to need 6,000 pesos to complete the job.” Raul was uncomfortable with the idea. Again, he called up Ian in London. Raul explained the situation. “Unfortunately, this is really going to be the only way to get this process done quickly.” Ian was quiet for a little while. Then he spoke. “The money isn’t that important. It only amounts to a little more than £ 300. Go ahead and pay him.” “But Ian, what if anyone at the company finds out?” Ian replied, “It’s our policy to respect the different cultures in which we do business. It is one of our core value. If giving small payment is the only way to get things done quickly, then that’s what we have to do.” Raul agreed and paid Pedro the money. The permits were approved, and the first store was built. The success of the store convinced the company to expand to more locations in the area. Unfortunately, Raul ran into the same problem. Management at D&R wanted their building permits to be approved in a reasonable time period. Raul explained that gaining approval could be a long process in Mexico, but D&R assumed since he had gotten approval quickly once before, he could do it again. Raul was in a bind. So whenever Pedro offered to speed up the process in exchange for a small amount of money, Raul agreed. As a result of Raul’s success, he was promoted and relocated to the United Kingdom to the corporate offices. His pay tripled since from when he had first started. Raul enjoyed London and loved his new job responsibilities. Everything seemed to be going well. Then one day Raul got a frantic call from Ian. “We have a problem. Somehow someone figured out about the payments made to secure building permits in Mexico. They are launching an investigation.” Although Raul was nervous, he could not understand Ian’s panic. “But the payments we made were not extensive. It’s just the way things work in Mexico. You said everything would be fine.” Ian’s voice was sharp. “You fool! It doesn’t matter whether the payments were small! Any type of bribery can be prosecuted under the U.K. Bribery Act. It doesn’t matter whether the bribery took place in Mexico—any company with operations in the U.K. can be held liable.” Raul swallowed. “So what do we do?” he asked. “Listen carefully to what I’m telling you,” Ian said. “I want you to find any documentation that might be incriminating and destroy it. If anyone comes asking, deny any payments. Also, contact the person you made the payments to. Do what it takes to make sure he denies that D&R made any improper payments to him.” Raul hung up the phone. He knew if found out the company could face massive fines. Perhap he and Ian could get into legal trouble. However, he also knew covering up the bribery would make it worse for everyone if discovered. On the other hand, Raul thought there was a good probability that the payments would not be noticed. He knew that almost all companies have to make these payments to get transactions done in different countries, and many have not been caught. QUESTION 1. What are the ethical issues in this situation? 2. Identify the pressures that caused the ethical issues to develop. 3. Discus the advantages and disadvantages of each decision Raul could make
Case Analysis
Dun and Ready (D&R) Company is a retail firm that started out in the United Kingdom. It recently expanded into Mexico. D&R management are excited about the expansion because they anticipate a large market for their goods in Latin America. They hired Raul to negotiate contracts
for getting the necessary permissions to begin building retail stores in Mexico City. Although Raul
graduated from Cornell University, he spent his childhood in Mexico and knew the country well.
Raul’s manager, Ian Menkin, stressed to Raul the importance of getting the new locations
approved as soon as possible so the company could begin building their stores.
Unfortunately, Raul ran into some difficulties receiving permissions in the required time
frame. Due to unforeseen circumstances, the permission process took longer than originally
thought. When Raul explained to Ian that the building process would likely be delayed due to
these problems, Ian was not pleased. “Look, Raul. We have a schedule to keep. The people here at headquarters will not take kindly to any delays.” “But what should I do, Ian?” Raul asked. “Just
do whatever it takes to get those permits approved,” Ian said before hanging up the phone. Raul
called up Pedro, his main government contact that worked on approving zoning permits. Raul
explained the situation, but Pedro would not budge. “I’m sorry, Raul. But I can’t make the process
go any faster.” Raul, knowing his job could be on the line, begged Pedro to reconsider. Finally,
Pedro agreed to meet with Raul to “talk things through.” Later that day, the two men met. Raul
again presented his case. Pedro listened and finally spoke. “I understand your predicament. And
although it’s against policy, I believe I can help you get those permit approved.
However, I’m going to need 6,000 pesos to complete the job.” Raul was uncomfortable with
the idea. Again, he called up Ian in London. Raul explained the situation. “Unfortunately, this is
really going to be the only way to get this process done quickly.” Ian was quiet for a little while.
Then he spoke. “The money isn’t that important. It only amounts to a little more than £ 300. Go
ahead and pay him.”
“But Ian, what if anyone at the company finds out?” Ian replied, “It’s our policy to respect the
different cultures in which we do business. It is one of our core value. If giving small payment
is the only way to get things done quickly, then that’s what we have to do.” Raul agreed and paid
Pedro the money. The permits were approved, and the first store was built. The success of the
store convinced the company to expand to more locations in the area. Unfortunately, Raul ran
into the same problem. Management at D&R wanted their building permits to be approved in a
reasonable time period. Raul explained that gaining approval could be a long process in Mexico,
but D&R assumed since he had gotten approval quickly once before, he could do it again. Raul
was in a bind.
So whenever Pedro offered to speed up the process in exchange for a small amount of
money, Raul agreed. As a result of Raul’s success, he was promoted and relocated to the United
Kingdom to the corporate offices. His pay tripled since from when he had first started. Raul
enjoyed London and loved his new job responsibilities. Everything seemed to be going well. Then
one day Raul got a frantic call from Ian. “We have a problem. Somehow someone figured out
about the payments made to secure building permits in Mexico.
They are launching an investigation.” Although Raul was nervous, he could not understand
Ian’s panic. “But the payments we made were not extensive. It’s just the way things work in
Mexico. You said everything would be fine.” Ian’s voice was sharp. “You fool! It doesn’t matter whether the payments were small! Any type of bribery can be prosecuted under the U.K. Bribery
Act. It doesn’t matter whether the bribery took place in Mexico—any company with operations in
the U.K. can be held liable.” Raul swallowed. “So what do we do?” he asked. “Listen carefully to
what I’m telling you,” Ian said. “I want you to find any documentation that might be incriminating
and destroy it. If anyone comes asking, deny any payments. Also, contact the person you made
the payments to.
Do what it takes to make sure he denies that D&R made any improper payments to him.”
Raul hung up the phone. He knew if found out the company could face massive fines. Perhap
he and Ian could get into legal trouble. However, he also knew covering up the bribery would
make it worse for everyone if discovered. On the other hand, Raul thought there was a good
probability that the payments would not be noticed. He knew that almost all companies have to make these payments to get transactions done in different countries, and many have not been
caught.
QUESTION
1. What are the ethical issues in this situation?
2. Identify the pressures that caused the ethical issues to develop.
3. Discus the advantages and disadvantages of each decision Raul could make
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