CASE BACKGROUND The MGMT Insurance Ltd. accepts payments on various insurance policies from employees of businesses across the island. These businesses deduct payments from employees’ salaries and pay the insurance company a lump sum each month. This total amount deducted is shown on each employee’s payslip. Deductions are due at the end of each month and each participating business submits one payment for its employees to the insurance company via online payments through the bank. However, if payments were received after 11:00 a.m., the bank does not process them until the next business day. At the beginning of each month an administrative assistant at MGMT Insurance Ltd. downloads the deductions for each company and allocates payments to the various policies. These payments include the client’s unique number along with his/her relevant policy numbers and amounts due. However, recently there has been some complaints that payments for some policies were not being allocated correctly. Additionally, assume that one client experienced a problem with insufficient deductions to cover his/her monthly premiums. As a new manager with the company, you wish to check the systems and processes to ensure that they are up-to-date and report your findings and possible recommendations at the upcoming meeting. 1. As the customer service manager Introduce yourself by identifying your Management level and your functional area. a. As the Customer Service Manager of the departement state your management level and department you will represent. Also explain TWO functions of your job as they relate to the business. 2. From the perspective of your department and management level (Customer Service Manager of the departement), discuss the problem of errors in the allocation of deductions to policy premiums. a. Suggest ONE advantage of having an insurance policy and ONE contributing factor to errors in allocation of deductions b. Identify information from TWO other departments (department option: departments from the following list (Claims, Accounting, Human Resources, Information Technology, Customer Service, Underwriting, Marketing). Please specify the type of report you think will be helpful and why.