Cahaya Hospital is one of the largest hospitals in the country. It has recently raised enough funding to build a new enterprise information system. With this new system all medical reports will be digitised and stored in a database from which doctors can retrieve a patient’s record using a PC. Digital records make it easy for several doctors to treat the same patient and there is no need to pass paper reports from one doctor to another. With the new system doctors will type all information into the computers rather than write on paper, and use the records to produce prescriptions directly from the computer.The hospital appointed an external consultant for the project and will form an internal project team to advise and work with the contractor. Individuals from various departments including doctors will be assigned as project team members. Dr. Lim who has no project work experience, has been appointed to head the project team.Required:(a) Identify and evaluate the activities that need to be undertaken in the planning phase of the project. (b) Advise Cahaya Hospital on the key skills a project manager should possess in order to implement the project successfully.

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter12: Queueing Models
Section: Chapter Questions
Problem 59P
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Cahaya Hospital is one of the largest hospitals in the country. It has recently raised enough funding to build a new enterprise information system. With this new system all medical reports will be digitised and stored in a database from which doctors can retrieve a patient’s record using a PC. Digital records make it easy for several doctors to treat the same patient and there is no need to pass paper reports from one doctor to another. With the new system doctors will type all information into the computers rather than write on paper, and use the records to produce prescriptions directly from the computer.
The hospital appointed an external consultant for the project and will form an internal project team to advise and work with the contractor. Individuals from various departments including doctors will be assigned as project team members. Dr. Lim who has no project work experience, has been appointed to head the project team.
Required:
(a) Identify and evaluate the activities that need to be undertaken in the planning phase of the project. 
(b) Advise Cahaya Hospital on the key skills a project manager should possess in order to implement the project successfully.

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