Capitec is an organisation characterised by change. All organisations experience some level of organisational barriers to change and individual resistance to change. How would Gerrie and his management team deal with employees’ resistances to change? Based on the case study and your additional readings, discuss the methods organisations such as Capitec can use to overcome resistance to change. Conclude your discussion with the method you believe is most prevalent to Capitec.
Capitec is an organisation characterised by change. All organisations experience some level of organisational barriers to change and individual resistance to change. How would Gerrie and his management team deal with employees’ resistances to change? Based on the case study and your additional readings, discuss the methods organisations such as Capitec can use to overcome resistance to change. Conclude your discussion with the method you believe is most prevalent to Capitec.
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
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Capitec is an organisation characterised by change. All organisations experience some level of organisational barriers to change and individual resistance to change. How would Gerrie and his management team deal with employees’ resistances to change? Based on the case study and your additional readings, discuss the methods organisations such as Capitec can use to overcome resistance to change. Conclude your discussion with the method you believe is most prevalent to Capitec.
![Read the Capitec scenario below and answer the questions that follow.
We don't wear suits and we don't see our clients on appointment only. We are passionate people
who love what we do, and we contribute and work together as a team to achieve our purpose - to
make banking simple and transparent so that our clients can live better. At Capitec, we offer our
best by being a CEO in every situation - we always put the Client first, act with Energy and take
Ownership. And to support people in being their best, Our Employee Value Proposition offers every
member of our team value by encouraging their involvement in our organisation, creating cohesive
teams, and providing growth opportunities as well as employee benefits and savings. We make it a
priority to ensure that each Capitec person feels known, valued, focused and has the opportunity to
grow.
Capitec people value humility, informality and entrepreneurial spirit. We care about our team's well-
being and actively promote an inclusive workplace where everyone feels comfortable to speak their
mind. We welcome diverse thinking, promote a learning environment, and encourage each team
member to use the available opportunities to grow and unlock their potential to be their best. We
are not prideful, but we do take great pride in delivering on our goals and promises. It drives us to
constantly find ways to work smarter and leverage technology and innovation to create value for
Capitec and our clients.
© The Independent Institute of Education (Pty) Ltd 2022
20; 21; 22
Page 6 of 12
2022
Our clients are the reason we do what we do. We have a unique culture that's built on the
foundation of our core values and CEO behaviours. We are inclusive and represent people from all
walks of life; we see every person as a current or potential client and treat them with respect and
humility. We want our employees to be the best they can be and we're rooting for them to succeed -
because being your best gives you better opportunities. Which is why we believe in investing in their
growth and development and why we proactively encourage continuous learning and development.
We have a high internal promotion rate; if you are a self-starter, take initiative and are motivated
to be the best, growth at Capitec are endless.
Source: Capitec. 2021. Why choose us [Online]. Available at:
https://careers.capitecbank.co.za/content/Why-Choose-Us/?locale=en_GB/
[Accessed 27 January 2022].](/v2/_next/image?url=https%3A%2F%2Fcontent.bartleby.com%2Fqna-images%2Fquestion%2Fd51bac49-1ca7-4251-ac82-f4252232cd12%2F2676e5c4-a278-442d-a620-8fe2ebac58a8%2F0ekutem_processed.jpeg&w=3840&q=75)
Transcribed Image Text:Read the Capitec scenario below and answer the questions that follow.
We don't wear suits and we don't see our clients on appointment only. We are passionate people
who love what we do, and we contribute and work together as a team to achieve our purpose - to
make banking simple and transparent so that our clients can live better. At Capitec, we offer our
best by being a CEO in every situation - we always put the Client first, act with Energy and take
Ownership. And to support people in being their best, Our Employee Value Proposition offers every
member of our team value by encouraging their involvement in our organisation, creating cohesive
teams, and providing growth opportunities as well as employee benefits and savings. We make it a
priority to ensure that each Capitec person feels known, valued, focused and has the opportunity to
grow.
Capitec people value humility, informality and entrepreneurial spirit. We care about our team's well-
being and actively promote an inclusive workplace where everyone feels comfortable to speak their
mind. We welcome diverse thinking, promote a learning environment, and encourage each team
member to use the available opportunities to grow and unlock their potential to be their best. We
are not prideful, but we do take great pride in delivering on our goals and promises. It drives us to
constantly find ways to work smarter and leverage technology and innovation to create value for
Capitec and our clients.
© The Independent Institute of Education (Pty) Ltd 2022
20; 21; 22
Page 6 of 12
2022
Our clients are the reason we do what we do. We have a unique culture that's built on the
foundation of our core values and CEO behaviours. We are inclusive and represent people from all
walks of life; we see every person as a current or potential client and treat them with respect and
humility. We want our employees to be the best they can be and we're rooting for them to succeed -
because being your best gives you better opportunities. Which is why we believe in investing in their
growth and development and why we proactively encourage continuous learning and development.
We have a high internal promotion rate; if you are a self-starter, take initiative and are motivated
to be the best, growth at Capitec are endless.
Source: Capitec. 2021. Why choose us [Online]. Available at:
https://careers.capitecbank.co.za/content/Why-Choose-Us/?locale=en_GB/
[Accessed 27 January 2022].
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