Sample Number of dissatisfied patients1234567891011121314151663107291176653 N∞0 N 0028128 Case Part B: Patient SatisfactionThirty patients who check out of the Metropolitan GeneralHospital each week are asked to complete a questionnaireabout hospital service. Since patients do not feel well whenthey are in the hospital, they typically are very critical ofthe service. Management recorded the number of patientswho indicated dissatisfaction of any kind with the servicefor each 30-patient sample for a 16-week period (see Excelfile, Hospital Case Part B spreadsheet).Perform a data analysis for the Hospital. Prepare a reportthat summarizes your findings and recommendations.Include the following:Questions for Part B:1. What type of control chart would you use to monitorcustomer satisfaction at the hospital?2. Construct the appropriate three-sigma control chart.3. What comments can you make about the results of thequestionnaire? Does the current process appear to bein control? Explain.

Answered: Image /qna-images/answer/ddbb3eb3-2753-49c2-b747-55b3b4ffc9cd.jpg

Answered: Case Part B: Patient Satisfaction…

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

See similar textbooks

Similar questions

You have been tasked to establish and implement an effective hearing conservation program for a manufacturing industry. Noise monitoring shows that the employees working in the production area has been exposed to 8-hour TWA noise exposures between 85.0 dBA and 90.0 dBA. REQUIREMENT/ASSIGNMENT QUESTION Based on the latest DOSH requirements, discuss the requirements for an effective hearing conservation program and steps to make the program as effective as possible. a) Your report should include the following: i.Executive summary ii.The objective and importance of conducting noise monitoring iii.Process description (Flow chart, diagram etc.) iv.Methods and measurements v.Results and discussion vi.Conclusions and recommendations to reduce the noise exposure in the company b) Each aspects must be discussed and supported with evidences (pictures, documents, flow charts, etc) from the selected company. c) Relevant regislations related to each aspect must be properly quoted and discussed. (…
The items that follow are associated with a management accounting information system. a. Repairing a defective part.b. Providing information for planning and control.c. Designing a product.d. Measuring the cost of design.e. A budget that shows how much should be spent on design activity.f. Using output information to make a decisiong. Usage of materials.h. A report comparing the actual costs of quality with the expected costs of quality.i. Surveying customers to assess post purchase costs.j. Incurrence of post purchase costs.k. Costing out products.l. Assigning the cost of labor to a product.,m. Report showing the cost of a producn. Measuring the cost of qualityRequired:Classify the items into one of the following categories:1. Inputs2. Processes3. Outputs4. System objectives
There are 2 scenarios in which it is necessary to give a sustained response: there is a production of radioactive material that belongs to abandoned lots of which there is no record of origin or specific details of each material, these materials are used as energy generators in eastern europe a report is requested that reports the state of the material for which a report is requested1. What contributions would be provided in said report, consider assumptions that are duly substantiated According to the visual inspection of the materials, an engraving is observed on the bar containers, for which traceability is carried out, obtaining a record with all the weights and coding of the materials present, however, it is requested to compare the information to ensure a range of reliability that the batches are described in the record2. How would you ensure the reliability of the report, taking into account that you want to avoid handling these materials as much as possible?
building project failures Exactracted from (News 24,2021) with reference to case study provided the 1.1criically discuss the primary reason contributing to failure of building 1.2 in reference to the reasons provided in question 1.1 above, discuss the impact of project failures and suggest solution that can be considered by project managers to mitigate against future project failures 1.3 with reference to construction project,critically discuss the contents of a project quality plan. your response should refer to reference to revent examples
Facts: A Chicago area manufacturing company (“JKL”) has 2 unrelated owners. The CPA firm (“Flexible”) for the manufacturing company prepares annual compiled financial statements and corporate tax returns (1120S). In addition, Flexible prepares the personal income tax returns for one of the owners – a different tax accountant prepares the personal income tax returns for the other owner. The Company has a December 31st year end. Toward the end of February each year, there is an annual meeting in the western suburbs, with the following in attendance: the 2 owners of JKL, Flexible’s CPA Partner, the tax accountant for the other owner, and pension consultants. In anticipation of the meeting, Flexible prepares and distributes draft financial statements, and a year to date General Ledger; everything is complete except the amount of any pension accrual and the final amount of inventory. The purposes of the meeting are to determine: the pension accrual the desired taxable income for the…
An ‘Eye-catching’ Report Sasha is the Director of External Affairs for a national non-profit medical research centre that undertakes research on diseases related to ageing. The work of the centre depends on funding from multiple sources, including the general public, individuals and grants from companies, foundations and the government. Sasha’s department prepares an annual report of the achievements of the centre and the financial status for the Board of Directors. The report is mostly text with a few charts and tables, all black and white, with a simple cover. It is inexpensive to produce other than the effort to pull together the content, which requires time to request and expedite in formation from the other departments of the centre. At the last board meeting, the board members suggested that the annual report be ‘up-scaled’ into a document that could be used for marketing and promotional purposes. They want Sasha to mail the next annual report to the centre’s various…
When the client's image team sends the first round of selections to Marlena's team for review, Tim (an editor on the team) notices that several of the images are iconic images that he has seen in other publications. He researches these images to check copyright information and finds that four of the five images cannot be used in the book without paying significant costs that are out of budget. Marlena tells the client's image team that the images have been rejected for copyright issues and must be replaced with new selections. The second round of images sent for review is also found to be problematic. Again, Marlena informs the client's team that several images must be changed. At this point, Marlena's team has spent a lot of time reviewing and researching copyrights for images, and she fears that many more rounds may cause the team to expend all of their budgeted hours before this phase of the project has been complete. She recognizes that although the client's team is slated to…
A.Explain the purpose of each of the following informational reports. (L.O. 4) Trip or conference report Progress report Minutes of meetings Summary B.Explain the purpose of each of the following analytical reports. (L.O. 5) Justification/recommendation report Feasibility report Yardstick report C.Your supervisor wants to know the main points of a recent review in an influential online magazine discussing the latest Apple product. What report category and format would be appropriate? (L.O. 2, 4)
Management Decision Systems (MDS) is a consulting company that specializes in the development of decision support systems. MDS has a four-person team working on a current project with a small company to set up a system that scrapes data from a collection of websites and then automatically generates a report for management on a daily basis. Time (Weeks) Activity Description ImmediatePredecessor Optimistic Most Probable Pessimistic A Report generation 2 9 13 B Web scraping 6 10 12 C Testing A, B 1 1 1 (a) Construct the project network. (Submit a file with a maximum size of 1 MB.) This answer has not been graded yet. (b) Based solely on the critical path, estimate the probability that the project will be complete within 12 weeks. (Round your answer to four decimal places.) (c) Using all paths through the project network, estimate the probability that the project will be complete within 12 weeks. (Round your answer to four decimal places.) (d)…
A) Describe the component parts of a ‘PESTEL’ analysis?B) Explain the purpose and application of completing a ‘PESTEL’ analysis?
Management Decision Systems (MDS) is a consulting company that specializes in the development of decision support systems. MDS has a four-person team working on a current project with a small company to set up a system that scrapes data from a collection of websites and then automatically generates a report for management on a daily basis. Time (Weeks) Activity Description ImmediatePredecessor Optimistic Most Probable Pessimistic A Report generation 1 8 12 B Web scraping 4 9 11 C Testing A, B 1 1 1 (b) Based solely on the critical path, estimate the probability that the project will be complete within 11 weeks. (Round your answer to four decimal places.) (c) Using all paths through the project network, estimate the probability that the project will be complete within 11 weeks. (Round your answer to four decimal places.)
BSOP 588 Managing QualityAll Assignments Course Projects, Midterm and Final ExamWeek 2 Course Project:BSOP 588 Week 2 Project Proposal (Toyota Motor Corporation)Week 3 Assignments:Week 3 Paper; Measuring Customer Service – MCS (Jan 2013)Week 3 Paper; Measuring Customer Satisfaction (July 2014)Week 4 Midterm ExamSET 1Page 1Question (TCO A) Compare and contrast the evolution of quality and the role it played in the management of U.S. and Japanese business firms from the 1950s to the present.Question (TCO B) Compare and contrast the following definitions of quality. Definition 1: Quality is the totality of features and characteristics of a product or service that bears on its ability to satisfy given needs. Definition 2: Quality is meeting or exceeding customer expectations.Question (TCO A) Explain the three core principles of total quality.Question (TCO H) Identify and discuss five differences between service and manufacturing organizations.Question (TCO B) Cite two ways that the…

SEE MORE QUESTIONS

Recommended textbooks for you

Practical Management Science

Operations Management

ISBN:

9781337406659

Author:

WINSTON, Wayne L.

Publisher:

Cengage,

Operations Management

ISBN:

9781259667473

Author:

William J Stevenson

Publisher:

McGraw-Hill Education

Operations and Supply Chain Management (Mcgraw-hi…

Operations Management

ISBN:

9781259666100

Author:

F. Robert Jacobs, Richard B Chase

Publisher:

McGraw-Hill Education

Practical Management Science

Operations Management

ISBN:

9781337406659

Author:

WINSTON, Wayne L.

Publisher:

Cengage,

Operations Management

ISBN:

9781259667473

Author:

William J Stevenson

Publisher:

McGraw-Hill Education

Operations and Supply Chain Management (Mcgraw-hi…

Operations Management

ISBN:

9781259666100

Author:

F. Robert Jacobs, Richard B Chase

Publisher:

McGraw-Hill Education

Business in Action

Operations Management

ISBN:

9780135198100

Author:

BOVEE

Publisher:

PEARSON CO

Purchasing and Supply Chain Management

Operations Management

ISBN:

9781285869681

Author:

Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson

Publisher:

Cengage Learning

Production and Operations Analysis, Seventh Editi…

Operations Management

ISBN:

9781478623069

Author:

Steven Nahmias, Tava Lennon Olsen

Publisher:

Waveland Press, Inc.

SEE MORE TEXTBOOKS