Cite 5 strategies to help Jake Cruz get along well with customers, fellow employees and managers and the nature of the work itself.
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Case Study 1: Jake Cruz in a restaurant company in Canada.
Mr. Jake Cruz has been newly hired in a small but busy restaurant as an Assistant Chef in Canada. There are varying nationalities, age, and gender of customers and fellow employees. Mr. CRuz has difficulty adjusting to his new work environment. It is his first time to work outside the country and deal with various people in a restaurant. If you were the manager of Jake Cruz, how will you help him to cope up with the cross-cultural issue of his job. Cite 5 strategies to help Jake Cruz get along well with customers, fellow employees and managers and the nature of the work itself. Brielfy discuss each strategy with applications and support it with references.
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- You are to read the case study as they appear in your text (See below) Question 1. What management, organization, and technology factors were responsible for McAfee’s software problem? Question 2. What was the business impact of this software problem, both for McAfee and for its customers? Question 3. If you were a McAfee enterprise customer, would you consider McAfee’s response to the problem be acceptable? Why or why not? Question 4. What should McAfee do in the future to avoid similar problems? WHEN ANTIVIRUS SOFTWARE CRIPPLES YOUR COMPUTERS: McAfee is a prominent antivirus software and computer security company based in Santa Clara, California. Its popular VirusScan product (now named AntiVirus Plus) is used by companies and individual consumers across the world, driving its revenues of $1.93 billion in 2009. A truly global company, McAfee has over 6,000 employees across North America, Europe, and Asia. VirusScan and other McAfee security products address endpoint…CASE STUDY- Health and Safety Crisis Project Guyana There is a growing challenge in Guyana relative to adopting a health and safety culture. The management of safety issues and priorities has been the poorest in Guyana. Some public officers are forced to work in unsafe and unhealthy conditions such as mold, bat droppings and poor ergonomics. This has activated a person’s allergy, caused some people to develop hyper airway sensitivity and musculoskeletal disorder. Further, there have been ventilation issues and no running water. Some staff complained that they often have to fetch water in buckets to use the bathroom during work hours. This has been reported to management, but nothing has been done. When it comes to safety, in most cases, no one seems to make it a priority in the public sector. Some persons complained of tripping on smooth tiles, stairs and more. There are building regulations; however, not many follow these codes. Most ministry buildings are old…CASE STUDY 2: Mamat is a marketing executive in AXA Bhd. He has been working with the company for about a year. The job required Mamat to travel several days a month. Since he is not married Mamat does not mind the travel. He enjoys the variety and the change of working environment. Furthermore, the company reimburses him for his travel expenses. On his recent out-of-town trip, he was accompanied by Hassan, his supervisor, and friend. While discussing the reimbursement for the trip, Hassan told him to increase the number of his cab fares since the driver only stamped the receipt letting them fill out the amount themselves. As Mamat hesitated, Hassan told him “I’ve been with the company for more than six years, I should know what’s okay to do”. As Mamat was filling out his claim form, he knew if he did pad the cab fares, his total would conflict with Hassan’s. 1) What courses of action are open to Mamat? Give FIVE [5] the course would you recommend he take? Why?
- CASE STUDY 1 You have been recently promoted to the managing director’s position at your organization in Zambia. In your new position, you first compare the actual revenues and expenses of the company with desired results. Armed with this analysis, you formulate the future course of action for your organization by transmitting your revenue and expense analysis to outsiders such as bankers and other analysts and distributed your desired future course of action for the organization to your subordinates. All these groups then provide you with feedback through reports. You are now confident you can lead the company into a prosperous future. Unfortunately, the company has just made changes in the way it manufactures and markets its products. These changes are producing issues associated with employee motivation and satisfaction. The company has sent some of its manufacturing offshore to South Africa, and its plants have been restructured into self-directed work teams. The company has also…CASE SCENARIO: SALES DEALERSHIP DILEMMA Mark has recently been promoted to manager of a large car dealership. He is happy for the promotion and confident that he can succeed, however, in discussion with his wife, he admitted to experiencing stress due to the recent change and the demands of the new position. Late one afternoon, Gabrielle a newly recruited salesperson came to his office with a complaint about something she says really bothers her. Ever since her recruitment, she has been heckled by her male co-workers, who do not believe a female is suitable for the job, in fact, there have been snide comments about the reasons for her selection. Mark is aware of the challenge and admits that her employment constitutes a significant change in the organization. He informed her, that in its 30 years of existence, females have only been hired for administrative roles but never as salespersons. He however assured her, that her performance would be the deciding factor and hastened to…CASE STUDY Martha Jayasekera is a 25-year-old young woman with cerebral palsy, who lives in her own flat. She uses a wheelchair and needs support with many activities of daily living. Her support needs include getting out of bed in the morning, washing, dressing and getting ready for the day and support with getting into bed in the evening. Martha Jayasekera enjoys going out with friends and working part time, as a counsellor for young adults with physical disabilities in a local community support centre. The home care organisation who delivers her service are requested to come and support her to go to bed at 10 p.m. but the carers frequently arrive at 7p.m. to perform this service and have continued to do this despite Martha’s complaints. When asked why this happens the care service says a lot of the staff do not wish to work such late hours and feel unsafe in the area around Martha’s flat. The question is: In a reflective account, explain how this case study has contributed to your…
- CASE STUDY: Nik and Andy are colleagues working at a multinational automotive company in Malaysia. Both is a Regional Manager for Kuala Lumpur and Sabah. An advertisement has been placed on the company’s and major recruitment’s website to employ a new Country Manager located in Seoul, South Korea. Both want to negotiate with General Manager, Mr Ravi, that they would excel and get promotes as “Country Manager”, from their current position as regional manager. This position will provide either one of them with many opportunities and benefits such as higher salary with more responsibilities and utilizing more of their technical and leadership skills. Besides, both have been working for the company for more than 5 years as a full-time employee and have made an enormous contribution to the organization. From their experience, they have also determined that Mr.Ravi is “conscientiousness” personality type as per the “Big Five” personality type. Nik is married but has no children. His wife is…CASE STUDY: Nik and Andy are colleagues working at a multinational automotive company in Malaysia. Both is a Regional Manager for Kuala Lumpur and Sabah. An advertisement has been placed on the company’s and major recruitment’s website to employ a new Country Manager located in Seoul, South Korea. Both want to negotiate with General Manager, Mr Ravi, that they would excel and get promotes as “Country Manager”, from their current position as regional manager. This position will provide either one of them with many opportunities and benefits such as higher salary with more responsibilities and utilizing more of their technical and leadership skills. Besides, both have been working for the company for more than 5 years as a full-time employee and have made an enormous contribution to the organization. From their experience, they have also determined that Mr.Ravi is “conscientiousness” personality type as per the “Big Five” personality type. Nik is married but has no children. His wife is…CASE STUDY 3: Jack Spacek is a credit manager for a medium-sized electrical supply business. He has a full staff of analysts, collectors, and clerical employees who report to him. One of Jake’s analysts, Bob Guthrie has just come to Jake and said, “I’ve got a great job offer from Edison Electric Supply in Cleveland. But it’s contingent on a background check and a good reference from you, Jake.”Jake would classify Bob As an average and conscientious employee who reports working on time and puts in a full day. Over the years, however, Jake has caught a number of errors Bob has made. Though at times he has barely managed to save the firm from great expense and embarrassment, Jake has not objected to the errors because Bob is a pleasant fellow and a good friend. Jake has thought often of replacing Bob but has been hesitant because of their friendship. If Jake gives him a good recommendation, Bob will get the job and Jake can bring in a new hire to ease his own workload, 1) Has Jake been…
- Case Study: 2 Satyam Computers’ Corporate Governance Fiasco case study This case study captures the events that occurred between January 7th,2009, and January 10th 2009. On January 7th, 2009, very surprisingly the CEO, B. Ramalinga Raju released a press statement confessing that the books of accounts were tampered with and the income figures in the last few years were inflated. More interesting, rather amusing, was his admission that no one else was involved in this entire episode and taking the onerous responsibility on himself. And this confession triggered off a series of events resulting in the arrest of B. Ramalinga Raju on January 10th, 2009. This debacle at Satyam Computers proved that the rewards, recognition, and accolades for following the best practices in corporate governance by themselves are not ultimate proof of corporate governance principles being practiced in letter and spirit. However, one question remains unanswerable. When the CEO assumes the entire responsibility…CASE STUDY 2 Wildwood Manufacturing Company is in rural Virginia involve in distribution of wood for furniture products. After a 50 years period of stable progress, Wood involves in the acquisition of other businesses which is the wood chemical industry. Later Wildwood was transformed to a distributor of a wide range of a wood furniture products and wood chemicals industry operating across United States. Later, after spending 5 years incorporating past acquisitions, decreasing expenditures and growing margins, the board of directors of Wildwood recognized that the company was ready to get on a new phase of progress and to continue the company former tactic of acquiring existing businesses which is related to their core of businesses. Subsequently, after reviewing the company strength, weaknesses, opportunities and threat, and the opportunity of generating more profit and more shareholder value, the board has decided to search for the new acquisition target that would increase the value…CASE STUDY 2 Wildwood Manufacturing Company is in rural Virginia involve in distribution of wood for furniture products. After a 50 years period of stable progress, Wood involves in the acquisition of other businesses which is the wood chemical industry. Later Wildwood was transformed to a distributor of a wide range of a wood furniture products and wood chemicals industry operating across United States. Later, after spending 5 years incorporating past acquisitions, decreasing expenditures and growing margins, the board of directors of Wildwood recognized that the company was ready to get on a new phase of progress and to continue the company former tactic of acquiring existing businesses which is related to their core of businesses. Subsequently, after reviewing the company strength, weaknesses, opportunities and threat, and the opportunity of generating more profit and more shareholder value, the board has decided to search for the new acquisition target that would increase the value…
