You have been recently promoted to the managing director’s position at your organization in Zambia. In your new position, you first compare the actual revenues and expenses of the company with desired results. Armed with this analysis, you formulate the future course of action for your organization by transmitting your revenue and expense analysis to outsiders such as bankers and other analysts and distributed your desired future course of action for the organization to your subordinates. All these groups then provide you with feedback through reports. You are now confident you can lead the company into a prosperous future. Unfortunately, the company has just made changes in the way it manufactures and markets its products. These changes are producing issues associated with employee motivation and satisfaction. The company has sent some of its manufacturing offshore to South Africa, and its plants have been restructured into self-directed work teams. The company has also changed its sales program into a customer relationship management (CRM) system which serves its customers with a team of a salesperson, a product engineer, and a customer service representative. Employee satisfaction and turnover are prevalent with jobs being re-defined and sent off abroad. The Executive Leadership team is becoming concerned and realizes that something needs to change. Employees are citing in exit interviews that pay and uncertainty are some of the reasons they are leaving. They believe that they will be compensated and treated better elsewhere. With employee unrest, The organization is not moving smoothly into the CRM system. Before this system can become effective, the Executive Leadership team must discover and agree on the underlying problem. Once the issues of employee value, fairness of pay, and unchallenging jobs are addressed, the unrest will dissipate into an excited, motivated team effort. Based on the case study above, discuss the following as may be perceived in your organization: As a manager, you know that there are complexities in decision-making. Using the case study above, discuss the potential sources of complexities in decision-making for you as a decision maker.
CASE STUDY 1
You have been recently promoted to the managing director’s position at your organization in Zambia. In your new position, you first compare the actual revenues and expenses of the company with desired results. Armed with this analysis, you formulate the future course of action for your organization by transmitting your revenue and expense analysis to outsiders such as bankers and other analysts and distributed your desired future course of action for the organization to your subordinates. All these groups then provide you with feedback through reports.
You are now confident you can lead the company into a prosperous future. Unfortunately, the company has just made changes in the way it manufactures and markets its products. These changes are producing issues associated with employee motivation and satisfaction. The company has sent some of its manufacturing offshore to South Africa, and its plants have been restructured into self-directed work teams. The company has also changed its sales program into a customer relationship management (CRM) system which serves its customers with a team of a salesperson, a product engineer, and a customer service representative. Employee satisfaction and turnover are prevalent with jobs being re-defined and sent off abroad. The Executive Leadership team is becoming concerned and realizes that something needs to change. Employees are citing in exit interviews that pay and uncertainty are some of the reasons they are leaving. They believe that they will be compensated and treated better elsewhere. With employee unrest, The organization is not moving smoothly into the CRM system. Before this system can become effective, the Executive Leadership team must discover and agree on the underlying problem. Once the issues of employee value, fairness of pay, and unchallenging jobs are addressed, the unrest will dissipate into an excited, motivated team effort.
Based on the case study above, discuss the following as may be perceived in your organization:
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As a manager, you know that there are complexities in decision-making. Using the case study above, discuss the potential sources of complexities in decision-making for you as a decision maker.
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Describe the generic influence tactics which are used at the workplace and recommend the ones that could be used in this organization.
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