Complete a service blueprint for each of the following post office transactions. Use the service actions listed in the tables below each ame of a transaction. Buy stamps from a machine. Dispense stamps and change. I Receive and record cash amount. Customer actions line of information Contact person(s) line of visibility Backstage contacts line of internal interaction Support Customer actions line of information Contact person(s) line of visibility Arrive and wait in line if necessary. Backstage contacts line of internal interaction Support Buy stamps from a postal clerk. Clerk fills order or suggests alternative if out of requested stamps. I Clerk gives customer the stamps and collects money. III Replenish stamps periodically. IV Verify cost does not exceed recorded cash amount. Arrive and wait in line if necessary Insert cash. Make a selection. Clerk calls next in line. Receive stamps and any change. Customer approaches clerk. Schedules are made. Count change. Customer requests stamps. Leave. III Clerk greets customer. IV Clerks are paid. Stamps are reordered as needed. Periodically perform routine maintenance. Customer pays for stamps. Cash and stamps are reconciled. Leave.

Principles of Accounting Volume 1
19th Edition
ISBN:9781947172685
Author:OpenStax
Publisher:OpenStax
Chapter7: Accounting Information Systems
Section: Chapter Questions
Problem 1EA: For each of the following, indicate if the statement reflects an input component, output component,...
icon
Related questions
Question
Complete a service blueprint for each of the following post office transactions. Use the service actions listed in the tables below each
name of a transaction.
a. Buy stamps from a machine.
I Dispense stamps and change.
II Receive and record cash amount.
Customer actions
line of information
Contact person(s)
line of visibility
Backstage contacts
line of internal interaction
Support
Customer actions
line of information
Contact person(s)
line of visibility
Backstage contacts
line of internal interaction
Arrive and wait in
line if necessary.
Support
b. Buy stamps from a postal clerk.
I Clerk fills order or suggests alternative if out of requested stamps.
Clerk gives customer the stamps and collects money.
II
III Replenish stamps periodically.
IV Verify cost does not exceed recorded cash amount.
Arrive and wait in
line if necessary
Insert cash.
Make a selection.
Clerk calls next in line.
Receive stamps
and any change.
Customer approaches
clerk.
Schedules are
made.
III
IV
Count change.
Leave
Periodically perform
routine maintenance.
Clerk greets customer.
Clerks are paid.
Stamps are reordered
as needed.
Customer requests Customer pays for
stamps.
stamps.
Cash and stamps are
reconciled.
Leave.
Transcribed Image Text:Complete a service blueprint for each of the following post office transactions. Use the service actions listed in the tables below each name of a transaction. a. Buy stamps from a machine. I Dispense stamps and change. II Receive and record cash amount. Customer actions line of information Contact person(s) line of visibility Backstage contacts line of internal interaction Support Customer actions line of information Contact person(s) line of visibility Backstage contacts line of internal interaction Arrive and wait in line if necessary. Support b. Buy stamps from a postal clerk. I Clerk fills order or suggests alternative if out of requested stamps. Clerk gives customer the stamps and collects money. II III Replenish stamps periodically. IV Verify cost does not exceed recorded cash amount. Arrive and wait in line if necessary Insert cash. Make a selection. Clerk calls next in line. Receive stamps and any change. Customer approaches clerk. Schedules are made. III IV Count change. Leave Periodically perform routine maintenance. Clerk greets customer. Clerks are paid. Stamps are reordered as needed. Customer requests Customer pays for stamps. stamps. Cash and stamps are reconciled. Leave.
Expert Solution
trending now

Trending now

This is a popular solution!

steps

Step by step

Solved in 2 steps with 1 images

Blurred answer
Knowledge Booster
Documentation techniques
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, accounting and related others by exploring similar questions and additional content below.
Similar questions
  • SEE MORE QUESTIONS
Recommended textbooks for you
Principles of Accounting Volume 1
Principles of Accounting Volume 1
Accounting
ISBN:
9781947172685
Author:
OpenStax
Publisher:
OpenStax College
Accounting Information Systems
Accounting Information Systems
Accounting
ISBN:
9781337619202
Author:
Hall, James A.
Publisher:
Cengage Learning,
College Accounting, Chapters 1-27
College Accounting, Chapters 1-27
Accounting
ISBN:
9781337794756
Author:
HEINTZ, James A.
Publisher:
Cengage Learning,