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- Which of the following is not a characteristic of nonfinancial performance quality indicators?a. They relate to physical processes and therefore focus attention on precise problem areas in needof attention.b. They can provide immediate feedback on whether quality-improvement efforts have succeededin improving quality.c. They are typically less expensive to obtain compared to cost-of-quality (COQ) data.d. They are predicted by a set of relevant financial indicatorsWhich of the following are plan quality tools and techniques? (select all correct answers) Benchmarking Risk data quality analysis Flowcharting Cost-benefit analysis Cost of quality1. How can internal auditors use histograms during internal audits? 2. How can management use control charts as part of their ongoing monitoring activities? 3. How can the 5S model be used during an operational audit? 4. How is transporting a waste? Provide an example to support your answer. 5. Describe the impact of defects on organizational success from an internal and external (e.g., competitive) perspective.
- quality control or quality control involves developing a system to ensurethat products and services are designed and manufactured to meet or exceed the requirements of whatthat was planned beforehand. In the dimension Quality is divided into three partsstarting from Input- Process- Output. Try to explain each indicator!(hint: please explain first the meaning and purpose of quality control. Thenexplain one by one starting the input how it affects quality control, thenprocess in quality control and the final output is whether it is in accordance withexpected quality)Cost-of-Quality (COQ) Reporting; Spreadsheet Application Carrie Lee, the president of LeeEnterprises, was concerned about the results of her company’s new quality control efforts. “Maybethe emphasis we’ve placed on upgrading our quality control system will pay off in the long run, butit doesn’t seem to be helping us much right now. I thought improved quality would give a real boostto sales, but sales have remained flat at about $10,000,000 for the last 2 years.”Lee Enterprises has seen its market share decline in recent years because of increased foreigncompetition. An intensive effort to strengthen the quality control system was initiated a year ago (onJanuary 1, 2020) in the hope that better quality would strengthen the company’s competitive position and reduce warranty and servicing costs. The following costs (in thousands) relate to qualityand quality control over the last 2 years:[LO 17-5, 17-7]2019 2020Warranty repairs $420 $140Rework labor 140 200Supplies used in testing 4…Quality is the ability of a product or service to consistently meet or exceed a. the customer's expectations. b. the manufacturer's or service provider's advertising claims. c. the manufacturer's or service provider's requirements and specifications. d. all of the above. e. b and c, only.
- 1. Which of the following statements depict the meaning of "total" in the term TQM? a) The total of all efforts put by the employees towards quality b) Total satisfaction of the customers about a company's products and services c) Ensuring every supplier follows quality practices in their work place d) Making quality happen everywhere in an organization by involving everyoneAll of the following are ways to improve quality except: a. improving products and services based on customer demands. b. increasing cycle time. c. simplifying the production process. d. improving production precision. ________ is the most popular service provided by the Internet. a. An intranet. b. instant messaging and emails. c. The World Wide Web. d. WML.Which is a key element of total quality management? 1. anticipating moves of competitors 2.anticipating employee needs 3.responding to customer needs 4.responding to employee needs
- N5 Managing quality & statistical process control is component of strategic OM decesions which requires decesions that considers facility capacity and production demand. true or false?6.Select the item that does not match with one another: 7.Group of answer choices Cause and effect diagram – synergy Histogram – data presentation Pareto Analysis – out of control FFA Diagram – “tug of war” like analysis Statement A: Histograms plot categorical variables where gaps or spaces between the bars differentiate one variable from each other. Statement B: Control chart has a central line for the average or target value for the process. Group of answer choices Both statements are true Only Statement B is correct Both statements are false Only Statement A is correctThe comparing step in the control process determines . the variation between actual performance and the standard the variation between actual performance and an external benchmark from a noncompetitor a company's relative position in the industry in terms of performance variances a company's relative position in the industry in terms of the standards used Organizational is a measure of how appropriate organizational goals are and how well an organization is achieving those goals. efficiency B) productivity C) yield D) effectiveness A(n) organization is highly formalized and 33) organic B) complex C) mechanistic D) learning A(n) organization is highly adaptive, loose, and 34) customer- oriented B) mechanistic C) organic D) centralized Daniela and Navaro disagree on the best way to…