The comparing step in the control process determines .

the variation between actual performance and the standard

the variation between actual performance and an external benchmark from a noncompetitor

a company's relative position in the industry in terms of performance variances

a company's relative position in the industry in terms of the standards used

Organizational is a measure of how appropriate organizational goals are and how well an organization is achieving those goals.

efficiency B) productivity               C) yield                          D) effectiveness

A(n) organization is highly formalized and                                                         33)

organic B) complex                    C) mechanistic                D) learning

A(n) organization is highly adaptive, loose, and                                                       34)

customer- oriented B) mechanistic

C) organic D) centralized

Daniela and Navaro disagree on the best way to promote a new Those in the company who view the conflict over the promotion strategy as natural and inevitable have a(n)                             view of conflict.

reactionist B) traditional

C) interactionist D) human relation

For which of the following is a subjective measure most appropriate? 36)

degree of improvement in closing sales in a real estate brokerage

reduction of waste in a manufacturing process

level of satisfaction of patient care in a hospital

quality of a water supply

A(n) occurs when the amount of data provided exceeds the recipient's processing

conceptual block B) information overload

C) perceptual barrier D) physical barrier

Statco, Inc., has struggled to meet projected revenues for each of the past ten quarters. The firm hired Mark Adams to design a control system and offer suggestions to improve the firm's Which one of the following is a key activity that the proposed control system should perform?

organizational structuring B) performance measurement

C) corporate governance D) organizational planning

In an effort to improve communication within the accounting department of a large organization, the department head puts a suggestion box at the door and invites employees to communicate their thoughts, ideas, concerns, or grievances to the managers in the Which one of the following methods of communication is he encouraging?

downward B) lateral                        C) diagonal                     D) upward

Cross- functional teams rely heavily on communication, which can be problematic if their managers are not kept informed about the

upward B) lateral                        C) diagonal                     D) vertical

When Sam, a production supervisor spoke to the human resources manager about transferring to the new production facility, he was involved in which type of organizational communication?

diagonal B) lateral                        C) upward                      D) horizontal

People's Airlines offers what it calls "no frills" flights: no reserved seating, no snacks or meals on flights, small planes that fly to smaller airports away from the city People's Airlines is likely following a strategy.

focus B) quality                       C) differentiation             D) cost leadership

Which one of the following is true of nonverbal communication? 43)

It is synonymous with body

It is involuntary; it cannot be used

It usually carries greater impact than verbal

It is absent in spoken

Jon is the manager of the Finance He has to inform the employees in the department about the introduction of a new analytical software and the resultant changes in procedures. Which one of the following types of communication does he use?

diagonal B) lateral                        C) upward                      D) downward

Every fast food hamburger restaurant chain wants you to believe their product is the best because it is stored or prepared Each of these is pursuing a .

focus strategy B) differentiation strategy

C) quality strategy D) low cost leadership strategy

Andrew prefers to get his performance data in the form of charts and Andrew prefers .

statistical reports B) written reports

C) oral reports D) personal observations

If top managers make key decisions with little input from below, then the organization is .

less formalized B) less mechanistic

C) more centralized D) more decentralized

When used to connect with customers or to connect employees with co - workers in other locations, social media

create distractions that can keep employees from being productive

provide information for competitors that give them a competitive advantage

can create a competitive advantage

provide a means for customers to order products online

When the price of beef skyrockets, consumers switch to pork and This demonstrates .

the bargaining power of suppliers B) the threat of new entrants

C) the bargaining power of buyers D) the threat of substitutes

Which one of the following types of conflict is based on how the work gets done? 51)

role conflict B) process conflict

C) task conflict D) relationship conflict

Question

The comparing step in the control process determines .
1. the variation between actual performance and the standard
2. the variation between actual performance and an external benchmark from a noncompetitor
3. a company's relative position in the industry in terms of performance variances
4. a company's relative position in the industry in terms of the standards used

Organizational is a measure of how appropriate organizational goals are and how well an organization is achieving those goals.
1. efficiency B) productivity C) yield D) effectiveness

A(n) organization is highly formalized and 33)
1. organic B) complex C) mechanistic D) learning

A(n) organization is highly adaptive, loose, and 34)
1. customer- oriented B) mechanistic
2. C) organic D) centralized

Daniela and Navaro disagree on the best way to promote a new Those in the company who view the conflict over the promotion strategy as natural and inevitable have a(n) view of conflict.
1. reactionist B) traditional
2. C) interactionist D) human relation

For which of the following is a subjective measure most appropriate? 36)
1. degree of improvement in closing sales in a real estate brokerage
2. reduction of waste in a manufacturing process
3. level of satisfaction of patient care in a hospital
4. quality of a water supply

A(n) occurs when the amount of data provided exceeds the recipient's processing
1. conceptual block B) information overload
2. C) perceptual barrier D) physical barrier

Statco, Inc., has struggled to meet projected revenues for each of the past ten quarters. The firm hired Mark Adams to design a control system and offer suggestions to improve the firm's Which one of the following is a key activity that the proposed control system should perform?
1. organizational structuring B) performance measurement
2. C) corporate governance D) organizational planning

In an effort to improve communication within the accounting department of a large organization, the department head puts a suggestion box at the door and invites employees to communicate their thoughts, ideas, concerns, or grievances to the managers in the Which one of the following methods of communication is he encouraging?
1. downward B) lateral C) diagonal D) upward

Cross- functional teams rely heavily on communication, which can be problematic if their managers are not kept informed about the
1. upward B) lateral C) diagonal D) vertical

When Sam, a production supervisor spoke to the human resources manager about transferring to the new production facility, he was involved in which type of organizational communication?
1. diagonal B) lateral C) upward D) horizontal

People's Airlines offers what it calls "no frills" flights: no reserved seating, no snacks or meals on flights, small planes that fly to smaller airports away from the city People's Airlines is likely following a strategy.
1. focus B) quality C) differentiation D) cost leadership

Which one of the following is true of nonverbal communication? 43)
1. It is synonymous with body
2. It is involuntary; it cannot be used
3. It usually carries greater impact than verbal
4. It is absent in spoken

Jon is the manager of the Finance He has to inform the employees in the department about the introduction of a new analytical software and the resultant changes in procedures. Which one of the following types of communication does he use?
1. diagonal B) lateral C) upward D) downward

Every fast food hamburger restaurant chain wants you to believe their product is the best because it is stored or prepared Each of these is pursuing a .
1. focus strategy B) differentiation strategy
2. C) quality strategy D) low cost leadership strategy

Andrew prefers to get his performance data in the form of charts and Andrew prefers .

statistical reports B) written reports
C) oral reports D) personal observations

If top managers make key decisions with little input from below, then the organization is .

less formalized B) less mechanistic
C) more centralized D) more decentralized

When used to connect with customers or to connect employees with co - workers in other locations, social media
1. create distractions that can keep employees from being productive
2. provide information for competitors that give them a competitive advantage
3. can create a competitive advantage
4. provide a means for customers to order products online

When the price of beef skyrockets, consumers switch to pork and This demonstrates .

the bargaining power of suppliers B) the threat of new entrants
C) the bargaining power of buyers D) the threat of substitutes

Which one of the following types of conflict is based on how the work gets done? 51)
1. role conflict B) process conflict

C) task conflict D) relationship conflict

Accepted Answer

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