Consumer Reports uses a 100-point customer satisfaction score to rate the nation's major chain stores. Assume that from past experience with the satisfac population standard deviation of a = 12 is expected. Costco with its 432 warehouses in 40 states was the only chain store to earn an outstanding rating fo 15 Costco customer satisfaction scores is contained in the Excel Online file below. Construct a spreadsheet to answer the following questions. Open spreadsheet a. What is the sample mean customer satisfaction score for Costco (to 2 decimals)? b. What is the sample variance (to 2 decimals)? c. What is the sample standard deviation (to 2 decimals)? d. Construct a hypothesis test to determine whether the population standard deviation of 12 should be rejected for Costco. State the null and alternative hypotheses. Hoo² = 144 H₂:0² Ⓒ144 Calculate the value of the test statistic (to 2 decimals). p-value is With F

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Consumer Reports uses a 100-point customer satisfaction score to rate the nation's major chain stores. Assume that from past experience with the satisfaction rating score, a
population standard deviation of a = 12 is expected. Costco with its 432 warehouses in 40 states was the only chain store to earn an outstanding rating for overall quality. A sample of
15 Costco customer satisfaction scores is contained in the Excel Online file below. Construct a spreadsheet to answer the following questions.
X
Open spreadsheet
a. What is the sample mean customer satisfaction score for Costco (to 2 decimals)?
b. What is the sample variance (to 2 decimals)?
c. What is the sample standard deviation (to 2 decimals)?
d. Construct a hypothesis test to determine whether the population standard deviation of a = 12 should be rejected for Costco.
State the null and alternative hypotheses.
Ho: 0²
H₂ : 0²
144
Calculate the value of the test statistic (to 2 decimals).
=
144
p-value is
With a .05 level of significance, what is your conclusion?
The hypothesis that the population standard deviation is 12
ŷ
Transcribed Image Text:Consumer Reports uses a 100-point customer satisfaction score to rate the nation's major chain stores. Assume that from past experience with the satisfaction rating score, a population standard deviation of a = 12 is expected. Costco with its 432 warehouses in 40 states was the only chain store to earn an outstanding rating for overall quality. A sample of 15 Costco customer satisfaction scores is contained in the Excel Online file below. Construct a spreadsheet to answer the following questions. X Open spreadsheet a. What is the sample mean customer satisfaction score for Costco (to 2 decimals)? b. What is the sample variance (to 2 decimals)? c. What is the sample standard deviation (to 2 decimals)? d. Construct a hypothesis test to determine whether the population standard deviation of a = 12 should be rejected for Costco. State the null and alternative hypotheses. Ho: 0² H₂ : 0² 144 Calculate the value of the test statistic (to 2 decimals). = 144 p-value is With a .05 level of significance, what is your conclusion? The hypothesis that the population standard deviation is 12 ŷ
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Transcribed Image Text:Excel template Saved 5 D2 123456789 DIN File 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 วา ។ Home A Satisfaction Score 94 90 82 74 95 97 80 83 80 95 84 80 97 67 60 = Insert Data Arial X ✓ fx B + Draw Page Layout Part a Mean Part b Variance ✓10 Part c Standard Deviation Part d Degrees of Freedom с Calculation Mode: Automatic Workbook Statistics B Formulas Hypothesized Standard Deviation Chi Square Test Statistics Lower-Tail p-value Upper-Tail p-value Two-Tail p-value Significance Level (alpha) Can the hypothesis that the population standard deviation is 12 be rejected? (Enter "Can be rejected" or "Cannot be rejected") Search (Option + Q) Data D Review 12 0.05 View V E ab Formula Help Number F #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A > ←0 .00 .00 →.0 ▬▬▬▬ i G V H 1 Σv J Editing ATV K Give Feedback to Microsoft L Comments - M 100% +
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