CRISIS IT In May 2007, Frontier Airlines Holdings hired Gerry Coady as chief information officer (CIO). Nearly a year later the airline filed for bankruptcy under Chapter 11. In an interview, Coady describes how he managed IT projects during the bankruptcy and recession crisis of 2008–2009. Fundamentally, Coady faced a situation of too many projects and too few resources. Coady used a strategy of focusing on reducing the number of projects in the portfolio. He put together a steering committee of senior management that reviewed several hundred projects. The end result was a reduction to less than 30 projects remaining in the portfolio. How Can You Get to a Backlog of over 100 Projects? “There are never enough resources to get everything done.” Backlogs build over time. Sacred cow projects get included in the selection system. Projects proposed from people who have left the airline still reside in the project portfolio. Non-value-added projects somehow make their way into the project portfolio. Soon the queue gets longer. With everyone in IT working on too many projects concurrently, project completion and productivity are slow. Which Projects Remain? To cut the number of projects, the steering committee used a weighting scheme that reflected the airline’s priorities, which were: fly safe, generate revenue, reduce costs, and customer service. The weighting scheme easily weeded out the fluff. Coady noted that “by the time you get to the 20s the margin of differentiation gets narrower and narrower.” Of the remaining projects, project sponsors had to have solid justification why their project is important. Reduction of the number of projects places emphasis on high value projects. What Advice Does Coady Have for Crisis Management? In times of crisis, it is easier to take bold steps to make changes. But you need to have a clear vision of what you should be focusing on with the resources available. Coady suggests, “It comes back to really having a good idea of what the initial business case for a project is and what resources it is consuming, both people and otherwise.”   1.1. Identify and briefly explain ANY FOUR (4) problems Frontier Airlines Holdings were experiencing.   1.2.“Coady used a strategy of focusing on reducing the number of projects in the portfolio.” Briefly describe the term portfolio in relation to the case study. 1.3. “Coady used a strategy of focusing on reducing the number of projects in the portfolio. He put together a steering committee of senior management that reviewed several hundred projects. The end result was a reduction to less than 30 projects remaining in the portfolio. “As a project management expert, identify the benefits of portfolio management that you will include in your presentation to the steering committee of senior managers before they review projects.

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
icon
Related questions
icon
Concept explainers
Topic Video
Question

CRISIS IT
In May 2007, Frontier Airlines Holdings hired Gerry Coady as chief information officer (CIO). Nearly a
year later the airline filed for bankruptcy under Chapter 11. In an interview, Coady describes how he
managed IT projects during the bankruptcy and recession crisis of 2008–2009.
Fundamentally, Coady faced a situation of too many projects and too few resources. Coady used a
strategy of focusing on reducing the number of projects in the portfolio. He put together a steering
committee of senior management that reviewed several hundred projects. The end result was a reduction
to less than 30 projects remaining in the portfolio.
How Can You Get to a Backlog of over 100 Projects?
“There are never enough resources to get everything done.” Backlogs build over time. Sacred cow
projects get included in the selection system. Projects proposed from people who have left the airline still
reside in the project portfolio. Non-value-added projects somehow make their way into the project
portfolio. Soon the queue gets longer. With everyone in IT working on too many projects concurrently,
project completion and productivity are slow.
Which Projects Remain?
To cut the number of projects, the steering committee used a weighting scheme that reflected the airline’s
priorities, which were: fly safe, generate revenue, reduce costs, and customer service. The weighting
scheme easily weeded out the fluff. Coady noted that “by the time you get to the 20s the margin of
differentiation gets narrower and narrower.” Of the remaining projects, project sponsors had to have solid
justification why their project is important. Reduction of the number of projects places emphasis on high
value projects.
What Advice Does Coady Have for Crisis Management?
In times of crisis, it is easier to take bold steps to make changes. But you need to have a clear vision of
what you should be focusing on with the resources available. Coady suggests, “It comes back to really
having a good idea of what the initial business case for a project is and what resources it is consuming,
both people and otherwise.”

 

1.1. Identify and briefly explain ANY FOUR (4) problems Frontier Airlines Holdings were experiencing.
 
1.2.“Coady used a strategy of focusing on reducing the number of projects in the portfolio.” Briefly
describe the term portfolio in relation to the case study.


1.3. “Coady used a strategy of focusing on reducing the number of projects in the portfolio. He put
together a steering committee of senior management that reviewed several hundred projects. The
end result was a reduction to less than 30 projects remaining in the portfolio. “As a project
management expert, identify the benefits of portfolio management that you will include in your
presentation to the steering committee of senior managers before they review projects. 

Expert Solution
steps

Step by step

Solved in 3 steps

Blurred answer
Knowledge Booster
Inventory management
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.
Similar questions
  • SEE MORE QUESTIONS
Recommended textbooks for you
Practical Management Science
Practical Management Science
Operations Management
ISBN:
9781337406659
Author:
WINSTON, Wayne L.
Publisher:
Cengage,
Operations Management
Operations Management
Operations Management
ISBN:
9781259667473
Author:
William J Stevenson
Publisher:
McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi…
Operations and Supply Chain Management (Mcgraw-hi…
Operations Management
ISBN:
9781259666100
Author:
F. Robert Jacobs, Richard B Chase
Publisher:
McGraw-Hill Education
Business in Action
Business in Action
Operations Management
ISBN:
9780135198100
Author:
BOVEE
Publisher:
PEARSON CO
Purchasing and Supply Chain Management
Purchasing and Supply Chain Management
Operations Management
ISBN:
9781285869681
Author:
Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:
Cengage Learning
Production and Operations Analysis, Seventh Editi…
Production and Operations Analysis, Seventh Editi…
Operations Management
ISBN:
9781478623069
Author:
Steven Nahmias, Tava Lennon Olsen
Publisher:
Waveland Press, Inc.