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Do you think customer-centric businesses are more profitable? Give at least three reasons for your answer.
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- What are the advantages of providing better customer service?What strategies should we implement to enhance customer retention and loyalty, particularly in an era where customer expectations are constantly evolving, and competition is fierce?What strategies can businesses implement to prevent recurring customer conflicts and promote long-term customer satisfaction?
- When implementing customer relationship management, why might a business desire fewer customers over more customers?Increasing and optimising customer loyalty and retention is a major part of any successful business strategy. Please provide two examples of companies that use this strategy and explain why they do so.Consider the following scenario and then answer the questions that follow:You intend to open a car battery sales and service store in a centre featuring two used cardealerships. You intend to differentiate your business based on excellent customer service. Three types of business are found, namely: generative business, sharedbusiness and suscipient business. Identify your type of business and justifyyour choice by using examples.
- How can organizations enhance their customer focus to improve customer satisfaction and loyalty?What are the benefits of integrating Customer Relationship Management with other business systems, such as sales, marketing, and customer support?"What is the significance of customer service in the context of marketing, and how does it contribute to the overall success of a business?"