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Describe the concept of customer segmentation and its relevance in CRM strategy.
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- Explain the concept of a 360-degree view of the customer in CRM. How does it benefit organizations in improving customer relationships?Describe the concept of customer segmentation in CRM. How can advanced analytics and machine learning be used for effective segmentation?Explain the significance of customer segmentation in CRM.
- Explain the concept of CRM analytics and its role in extracting actionable insights from customer data.Explain the significance of data analytics in CRM applications for understanding customer behavior and preferences.Discuss the importance of customer segmentation in CRM. What strategies can be used for effective segmentation?
- Explain the concept of customer segmentation in CRM. How can it be used to improve marketing efforts?Describe the importance of data analytics in CRM. How can data analysis tools enhance customer relationship management?What is a customer relationship management (CRM) program? Describe one CRM program that you have participated in as a customer?