Do you think that customer-centric firms are more lucrative given the potential effect that service has on client retention? When responding, please include at least three supporting arguments.
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Do you think that customer-centric firms are more lucrative given the potential effect that service has on client retention? When responding, please include at least three supporting arguments.
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- Do you feel that firms that focus on their customers are more lucrative because of the influence that service has on the retention of customers? Your response has to contain at least three supporting arguments, please.What do customer expectations have to do with service quality?Why service managers want to meet needs for the customer interaction effects of customer satisfaction? Describe why service managers need an efficient process and effectiveness? Explain a specific customer service matrix. Which shows the relationship between the number of employees and the level of customer demand enough to understand.
- Is it fair to expect fewer IT support staff members to help students and teachers after installing mobile device management software? Should one prioritize efficiency or the introduction of novel services and improved customer service?1. Discuss how your client may determine the customer cost for its service, including non-monetary costs (time, effort, and perceived risk) When considering Customer Cost, we need to understand the perceived cost of its customer’s. From a customer’s point of view, the costs involved in buying and using a service is only part of the price charged by the supplier. Related monetary and non-monetary costs make up the other costs of the service. Time Office Automation may determine their Customer Cost for its service, including monetary and non-monetary costs, depending on various factors such as: The time taken to perform the service. The costs of the parts used / needed. Labour Costs. The costs their competitors are charging, to provide a competitive rate. A call out fee, time, and money (for fuel, etc) used to drive to the customers location. Cost of shipping. Quality of service, Time Office Automation’s staff has more than 25 years of experience in the field, therefore, could…please comment on two of your fellow responses, if you agree or disagree, please explain why. Val Respond 1: The front desk at the point of sale, or POS, is where customers pay for goods and services and collect sales taxes by using cash or a credit card. It involves several steps, including planning, design, implementation, and maintenance. 1. Provide the room availability to arriving visitors who haven't made a booking in advance. 2. Specific commodities are upsold. Because the buyer will be motivated and may even consider purchasing a pricey good or service, it would increase the sale. 3. Confirm and keep track of any product supply to the rooms. 4. Provide any form of data to guests about other products for sale in the property. This covers items like food and drinks. The overall purpose of the front desk is to sell each and every item offered to guests in the hotel's amenities. 5. Every time keep in mind that each sale, even those of the rooms, continues to generate the most…
- How do you think service marketing practitioners can recognize and closing gaps to offer high-quality customer service to the customers? How do you think about using "the value curve" to develop compelling offerings to customers as a way to take information gleaned from gap analysis?When it comes to customer service, companies may become involved at three different levels. To begin, what are they and what purpose do they serve. Also, what do you believe is the most important factor in ensuring the success of an implementation?As a manager you always wanted total quality management integrated in your service/product delivery.How would you deal with the possibility that customer satisfaction does not always lead to customer retention?