Do your suppliers regard you as a customer of choice worthy of sharing in new innovations?
Q: Describe how marketers manage service differentiation, other than through pricing, and describe an…
A: The non-physical and intangible parts of our economy, which do not have a physical existence and can…
Q: Select a product from one company. Which dimension of service quality is most important, and why?
A: Time Responsiveness Consistence Convenience Courtesy Expectations Reliability Tangibles Assurance
Q: Do you think online retailers can better leverage the data they collect to improve their supply…
A: Certainly yes. Online retailers can better leverage the data they collect to improve the supply…
Q: Explain why it is necessary for customer service providers to maintain a positive relationship with…
A: EXTERNAL CUSTOMER External customers are the customers who are not linked to the organization…
Q: Which of the following is NOT a typical supply chain member? Select one: O a. customers O b.…
A: Answer- c) Government agencies. The supply chain is a series or chain of activities or processes…
Q: Give an example of a service company outside of the coffee shop sector that has used brand loyalty…
A: A service company is one that provides consumers with services and value-added services based on…
Q: Why is Customer Relationship Management important? Provide examples of how CRM can add value to…
A: The success of any business depends upon their relationships with customers. Customer relationship…
Q: Give an example of a comparison of service/retail considerations and manufacturing considerations?
A: Manufacturing consideration Service/Retail consideration Focus on cost Focus on revenue Focus…
Q: In terms of the four special characteristics of services, how do the services offered by a locally…
A: The four special characteristics of services are Intangibility, Inseparability,Variability and…
Q: The business buying process is more comprehensive and complex because of the nature of the system in…
A: The business buying process can be defined as a systematic and organized method of identifying the…
Q: Explain the “flower of service” concept and identify each of its petals. What insights does this…
A: Service marketers provide valuable services to the customers so that they can increase brand…
Q: What are the four most important functions that service environments need to carry out?
A: Service environments refers to various physical type of facilities, as well as experiences of…
Q: When you were given the opportunity to apply an idea from Digital Business about E-Procurement or…
A: Digital business use different technology which will create new value for the business. And it…
Q: What’s the number one driver of innovation in supply chain and logistics management
A: Innovation is a new idea that comes to a mind of any employee of the organization .…
Q: Pick a familiar product: a camera, microwave oven, lawn tool, or something else. Shop for this…
A: Distribution channel is the medium through which the product move from the manufacturer to the…
Q: How do you usually shop for a pair of show? Justify your response based on the following customer…
A: With regards to purchasing new shoes, solace and size are the most well-known elements individuals…
Q: What is the retailer supply chain? Explain with the help of the grocery retail example?
A: These days there are a lot of organizations and industries that are working. There are many…
Q: Supply chain management decisions drive most of the costs for every company, so marketers are…
A: The ways in which supply chain cost can be reduced are as follows: It costs money to keep inventory…
Q: How do you segment customers by product/service bundle features, economic needs, location needs,…
A: Customer Segmentation is the process by which the customers are divided based on some common…
Q: Who are your target market when you have a delivery service business? Please provide a rationale…
A: A delivery service business deals with the services of picking ups order from the vendor’s place and…
Q: How has COVID 19 pushed many companies including small and medium enterprises over to the adoption…
A: Covid-19 was an unpredictable pandemic situation that affected the whole public financially as well…
Q: Employers are increasingly engaging in value-based purchasing activities. From a provider…
A: Buying operations based on value, are on the uprise, with the new trend of businesses particpating…
Q: how will five dimensions of Service Quality (Reliability, responsiveness, empathy,assurance and…
A: The five dimensions of service quality are reliability, responsiveness, empathy,assurance and…
Q: What are the advantages of adopting transaction processing systems, customer relationship management…
A: Transaction processing system is a software that makes a transaction successful and it also monitors…
Q: Were direct sale supply chains often less costly without retail stores than a supply chain of retail…
A: Yes, a supply chain of department outlets is frequently less expensive than one with direct sales.…
Q: Discuss how service providers differentiate their services from those of competitors and provide an…
A: Service providers need to differentiate their services to be unique in the market and to beat their…
Q: Compare and contrast strategic alliances with joint ventures. Support your answer with relevant…
A: Definition: An arrangement between two or more parties to carry out an action that benefits both…
Q: Explain and list all the benefits in the CBP related to purchasing groceries from your local…
A: Customer Benefit package:A CBP is a method which visualize the benefits, perks, additional advantage…
Q: What should a retail casket outlet do if it wishes to offer customer value?
A: Every customer seeks maximum value in the product or service which he buys. To keep the interests of…
Q: Many companies sell their clients a variety of products and services. As you learnt in this segment,…
A: Products are manufactured and services are provided to the targeted customers by the manufacturing…
Q: Explain which supply chain functions affect business success, and how?
A: Supply chain management:- The control of the flow of goods and services between businesses and…
Q: In terms of the costs, will you prefer doing shopping every day or once a year? why
A: Shopping refers to the process through which customers purchase the good or services of their…
Q: Business to Business e-commerce has all the following benefits except: Select one: a. Lower…
A: B2B requires large inventory investment always as you are dealing with businesses and big firms…
Q: Among the innovative product nowadays which do you think is the most important, explain your answer
A: This question is related to the topic - Business strategy and this topic fall under the operations…
Q: Recall the most unforgettable service transaction you experienced. (Funny, disappointing, inspiring,…
A: Since this question consists four more sub-question which leaves us to answer only three as per the…
Q: Importance of purchasing and supply in company like drip footwe
A: The significance of purchasing offers materials to the workshop like drip footwear corporation…
Q: Supply Chain Integration Becomes a Reality?
A: Supply chain is the process that ensures the smooth flow of activities starting from raw materials…
Q: Explain the businesses CURRENT strategic strategy using examples and Discuss its future…
A: Amazon is the largest e-commerce retailer around the world that sells products of all varieties and…
Q: Choose a company that creates a product or offers a service that you are familiar
A: Coca-cola company is the biggest manufacturer, distributor, marketer of beverages in the world, it…
Q: I need help with describing the primary activities(Inbound logistics, operations, outbound…
A: Below is the solution:-
Do your suppliers regard you as a customer of choice worthy of sharing in new innovations?
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- How do service elements contribute to building long-term relationships with customers?Identify three situations in which you use self-service delivery. For each situation, what is your motivation for using self-service delivery, rather than having service personnel do it for you?. Differences between multichannel and omnichannel in terms of 5 stages of customer journey . How can you use omnichannel to enhance the customer journey, in terms of omnichannel?
- How does external service value lead directly to satisfied customers?_is a large-scale business strategy that brings as many links of the chain as possible into a closer working relationship with each other: Select one: a. Supply base management b. Supply chain integration c. Supplier collaboration d. Creating linkagesWrite an essay about: What is a ‘transforming intermediary’? Give an example of a transforming intermediary and discuss how it meets the needs of its clients. Provide references
- Explain why it is necessary for customer service providers to maintain a positive relationship with both internal and external customers.How does your understanding of, as well as the physical mapping of the Apple supply chain,help to gain the knowledge necessary to maximize customer value and gain a competitive advantage within the industry?How are you going to increase revenue that requires more value and differentiate your offerings?
- Select a product from one company. Which dimension of service quality is most important, and why?• What do you think is the difference of Lalamove, Transportify, and Grab Delivery?• Define the companies means of differentiation such as:• Employee differentiation• Channel differentiation• Image differentiation• Service differentiation• Read the case study of Louis Vuitton of our reference book: Kotler and Keller page 295. • Answer the following questions:• How does an exclusive brand such as Louis Vuitton grow and stay fresh while retaining its cachet?• Is the counterfeiting of Louis Vuitton always a negative? Are there any circumstances where it can be seen as having some positive aspects?Compare and contrast strategic alliances with joint ventures. Support your answer with relevant examples.