Effects of Customer Relationship Management (CRM) on customer retention policies and business development of Belaface Limited.
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Effects of Customer Relationship Management (CRM) on customer retention policies and business development of Belaface Limited.
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- a. Explain the Bonia Company can performance results be pinpointed by area, unit, project, or function? b. Explain the Bonia Company is the information timely? c. Is the Bonia Company using benchmarking to evaluate its functions and activities?Define customer analytics and state the primary purpose of this business approach and through an example, describe how customer analytics may be used to support a particular business strategy. Complete the following with 500 words and add references for it.1. Read the following scenarios and explain what level of need analysis is mentioned. a. Main duties of customer service officers are handling customer complaints and direct them to correct department. In dealing with this duty they need be good communicators, empathetic and should have the correct technical information about the products. b. In the analysis of customer service department performance appraisals, HR manager identified many customer service officers do not have clear understanding about technical aspects of the products. c. ABC company is large consumer appliance retailer, recently they identified large number of complaints in social media pages from customers. The main reason was poor after sales service offered by the company.
- Business Performance Management (BPM) can be seen to be the convergence of Corporate Strategic Planning and Business Intelligence (BI). a) Provide an overview of the key steps within a Corporate Strategic Planning process, identifying any strategic planning techniques that could be employed. b) Describe a suitable BI system that could be used directly by a senior manager to monitor company progress towards achievement of its corporate strategic plan.Describe the relationship among prevention costs, apraisal costs and failure costs. Where should a company's effort be focused and why?Why service managers want to meet needs for the customer interaction effects of customer satisfaction? Describe why service managers need an efficient process and effectiveness? Explain a specific customer service matrix. Which shows the relationship between the number of employees and the level of customer demand enough to understand.
- Suppose you are invited for consultation of developing and managing “FoodPanda Replica” for local market in Local City of Pakistan i.e Multan. If Prototype is successful you have to replicate this model in major cities of Pakistan. Your main targets are to guide for complete process (after learning through all the lectures of ASE Covered so far) from idea to implementation. So far this you have access of all type of requested resources (development + Non Development) but at the end of TSP Launch Process, team must be act as well jelled team and it must have to deliver what commits for developing successful Prototype. Your Tasks are as following Identify all the stakeholders involved Determine How many and what type of meetings you have to call start to end of the process Define Goals for required meetings with agenda with all necessary stakeholders which are required for that particular meeting Define Quality standards for each step which you can measure to check quality of…Thrown in at the Deep EndFresh out of college, Monica Larsen's first assignment in her new job as a purchasing agent at Aggie Gifts was to decide whether to continue to purchase a boxed pen set from an existing supplier or consider aproposal from a new supplier. She also had to evaluate whether current purchasing practices were effective. Aggie Gifts bought pen sets from Pens for You for $21/set. Pens for You shipped products from its factory inChina with delivery leads a time of six weeks, charging a processing fee of $150/order. However, Penultimate, a relative newcomer to the industry, had offered a similar set that is produced in the U.S. but costs $28/set.Penultimate however promised four-week delivery and charged only $125/order. Aggie Gifts' demand for the pen sets was normally distributed with a mean of 200 sets/week and a standard deviation of 25 sets/week. They were open fifty weeks each year. Monica had established that the average annual cost of carrying inventory amounted…1)Hatil furniture sells wooden furniture to its customers, If it wants to maintain its product quality, what costs should it incur? Explain with proper examples. 2)What would be your suggestions to improve their product quality continuously?