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Emotional intelligence is the ability to access,manage,and make use of one's feelings in the workplace.As a business manager it is important that you handle the feelings and emotions of your workforce with the utmost care and respect.Employees that show high levels of emotional intelligence.With the use of examples, discuss four emotional competencies that differentiate superior performers from average performers within an organisation
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- Effective management is not only about overseeing tasks and processes but also about inspiring and developing a team to reach its full potential. A key aspect of successful management involves understanding the strengths and weaknesses of team members and leveraging those attributes to achieve collective goals. A manager must be adept at fostering a positive work environment where individuals feel valued, motivated, and empowered. This requires effective communication, mentorship, and the ability to recognize and nurture talent. By building strong interpersonal relationships and promoting a culture of collaboration, a manager can create a cohesive and high- performing team that is resilient in the face of challenges. Question: How do you believe a manager's ability to understand and cultivate the unique strengths of each team member contributes to the overall success of a team and organization?1. Do you think the strategic use and display of emotions serve to protect employees, or does covering your true emotions at work lead to more problems than it solves? 2. Have you ever worked where the free expression of emotion was part of the management style? Describe the advantages and disadvantages of this approach from your experience. 3. Research shows that the acts of coworkers (37 percent) and management (22 percent) cause more negative emotions for employees than do acts of customers (7 percent). What can Laura’s company do to change its emotional climate?Emotional intelligence (El) is a vital skill for effective management, encompassing the ability to understand, manage, and express one's own emotions, as well as to recognize and respond to the emotions of others. Managers with high emotional intelligence are better equipped to build strong relationships, resolve conflicts, and inspire trust and confidence among their team members. By demonstrating empathy, self-awareness, and social skills, emotionally intelligent managers can create a positive work environment where employees feel valued, supported, and motivated to perform at their best. Moreover, El enables managers to navigate challenging situations with resilience and composure, fostering a culture of collaboration and productivity within the organization. How can organizations incorporate emotional intelligence training into their management development programs to enhance leadership effectiveness and employee engagement?
- A manager is not only responsible for planning workplace initiatives and setting goals for their organization, but they must also create activities that boost morale and create a sense of unity. Imagine that you are the manager in a workplace where morale seems to be declining and the employees are becoming less productive. What type of activities would you plan to help create a sense of cohesion between your employees and help to raise the overall self-esteem in the workplace? Things to consider are the financial costs, whether or not to include family members, how to feed everyone, etc.Effective management is not only about overseeing tasks and ensuring deadlines are met but also about fostering a positive work environment. A manager's role extends beyond the technical aspects of a project; it involves understanding the strengths and weaknesses of team members, providing constructive feedback, and promoting a collaborative culture. A manager who values the well-being and professional development of their team members can significantly enhance employee morale and satisfaction. This, in turn, can lead to increased productivity and a more cohesive and resilient team that is better equipped to tackle challenges. In essence, the human aspect of management is as critical as the technical and strategic elements. Question: How can a manager balance the technical aspects of project management with the need to create a positive and collaborative work environment for team members?As a future business administrator, in what areas do you suggest that a manager receive training to be able to effectively supervise people with functional diversity? When responding, you must include in your writing an answer to the following questions: Define in your own words what functional diversity is and what it represents for a company.Identify at least three actions that you understand companies are effectively taking to integrate these groups.Identify at least four elements that people with functional diversity add to the company.Indicate what skills aspiring managers must have in order to effectively supervise people with functional diversity.
- Employees tend to perform best when they are experiencing a ________ degree of stress. a. negligible b. low c. moderate d. high To control your use of time, you must be able to say no when appropriate to people who approach you with new tasks. Which of the following tips is most appropriate for situations where one is unable to say no? a. Ask the person not to bother you as you are busy b. Go according to your supervisor or colleague’s timetable c. Remind the person that he or she must learn to manage time properly d. Put a time limit on your participationWhen it comes to managing people, managers must be able to create an environment that encourages employee engagement. Based on the course reading as well as your own experiences, identify the areas that a manager must address with employees that will help facilitate and strengthen engagement with their work. For this, you can assume that the employees are already paid fairly and have the appropriate benefits package in place (in other words, pay and benefits are not issues or barriers to increasing employee engagement).When Luís provides feedback during coaching sessions with employees, he focuses on their emotions. Employee performance has not really improved from the coaching sessions. What could Luís do in coaching sessions that may be more helpful for improving the employee’s performance? Multiple Choice Focus on the facts Discuss company policies Explain the discipline process Focus on the positives only
- Managing a variety of personalities can be challenging for an employer who has a mix of Gen Y,Gen X and Baby Boomer employees. As a manager it is important to have some knowledge ofpsychology. It is your job to make sure everyone on your team is being as productive as possible,even if you have to treat everyone a little bit differently to do so.The more effective you are at flexing your managing style, the more effectively your employeeswill carry out their assignments. Devora Zack writes in her book Managing for People Who HateManaging: "Flexing your style means being versatile in how you lead, communicate andmotivate. A tough approach propels one employee; mild-mannered encouragement inspiresanother. Being flexible requires proficiency in a range of techniques; to draw upon as needed."Why is understanding psychology important for management and organisations? Examine theapplicable traits managers must have to manage a wide range of personalities in the workplaceEmployee performance evaluation and feedback play a crucial role in management, providing valuable insights for both individual growth and organizational success. Through regular performance evaluations, managers can assess employees' strengths and areas for Improvement, set clear expectations, and identify development opportunities. Constructive feedback enables employees to understand their performance relative to organizational goals and receive guidance on how to enhance their skills and performance. Moreover, performance evaluations foster open communication between managers and employees, creating a culture of accountability and continuous improvement. By investing in effective performance evaluation and feedback mechanisms, organizations can empower their employees, boost morale, and drive overall productivity and success. Question: How can managers ensure that performance evaluations and feedback sessions are conducted in a constructive and supportive manner to maximize…Effective management is pivotal in steering organizations towards success by efficiently utilizing resources, fostering innovation, and ensuring cohesive teamwork. A proficient manager possesses a myriad of skills, including leadership, communication, decision-making, and strategic planning, to navigate the complexities of modern business environments. They must adeptly balance short-term objectives with long-term goals, maintaining a keen eye on market trends and emerging opportunities while mitigating risks. Moreover, a competent manager fosters a positive work culture that promotes employee engagement, empowerment, and growth, recognizing that motivated teams are instrumental in achieving organizational objectives. This entails creating clear pathways for career advancement, providing constructive feedback, and fostering open channels of communication Additionally, effective management entails adaptability and agility in response to evolving circumstances, whether it be changes in…