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1. Do you think the strategic use and display of emotions serve to protect
employees, or does covering your true emotions at work lead to more
problems than it solves?
2. Have you ever worked where the free expression of emotion was part
of the management style? Describe the advantages and disadvantages
of this approach from your experience.
3. Research shows that the acts of coworkers (37 percent) and
management (22 percent) cause more negative emotions for employees
than do acts of customers (7 percent). What can Laura’s company do to
change its emotional climate?
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- When it comes to managing people, managers must be able to create an environment that encourages employee engagement. Based on the course reading as well as your own experiences, identify the areas that a manager must address with employees that will help facilitate and strengthen engagement with their work. For this, you can assume that the employees are already paid fairly and have the appropriate benefits package in place (in other words, pay and benefits are not issues or barriers to increasing employee engagement).Emotional intelligence (El) is a vital skill for effective management, encompassing the ability to understand, manage, and express one's own emotions, as well as to recognize and respond to the emotions of others. Managers with high emotional intelligence are better equipped to build strong relationships, resolve conflicts, and inspire trust and confidence among their team members. By demonstrating empathy, self-awareness, and social skills, emotionally intelligent managers can create a positive work environment where employees feel valued, supported, and motivated to perform at their best. Moreover, El enables managers to navigate challenging situations with resilience and composure, fostering a culture of collaboration and productivity within the organization. How can organizations incorporate emotional intelligence training into their management development programs to enhance leadership effectiveness and employee engagement?Blanchard and Hersey's Situational Leadership Theory describes employees in the earliest stages of development as a) high in both commitment and task competence. b) low in both commitment and task competence. c) highly committed, but with low task competence. d) high in task competence, but with low commitment.
- When Luís provides feedback during coaching sessions with employees, he focuses on their emotions. Employee performance has not really improved from the coaching sessions. What could Luís do in coaching sessions that may be more helpful for improving the employee’s performance? Multiple Choice Focus on the facts Discuss company policies Explain the discipline process Focus on the positives onlyCan Personality Test be Utilized to Predict Employee Performance? Employers will want their clients and customers to believe they are receiving the greatest service possible, so selecting a candidate with the proper personality for the position may be all that is required. The big five or the five factor model refers to extroversion, emotional stability, agreeableness, conscientiousness, an openness to experience.Managing a variety of personalities can be challenging for an employer who has a mix of Gen Y, Gen X, and Baby Boomer employees. As a manager, it is important to have some knowledge of psychology. It is your job to make sure everyone on your team is being as productive as possible, even if you have to treat everyone a little bit differently to do so.The more effective you are at flexing your managing style, the more effective your employees will carry out their assignments. Devora Zack writes in her book Managing for People Who Hate Managing: "Flexing your style means being versatile in how you lead, communicate and motivate. A tough approach propels one employee; mild-mannered encouragement inspires another. Being flexible requires proficiency in a range of techniques; to draw upon as needed."Why is understanding psychology important for management and organizations? Examine the applicable traits managers must have to manage a wide range of personalities in the workplace.