Examples of this include golf clubs, skis, beverages, auto parts, and services sold by the firm. Multiple Choice Information Explicit services Facilitating goods Supporting facility Implicit services
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Examples of this include golf clubs, skis, beverages, auto parts, and services sold by the firm.
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- Scenario 3 Ben Gibson, the purchasing manager at Coastal Products, was reviewing purchasing expenditures for packaging materials with Jeff Joyner. Ben was particularly disturbed about the amount spent on corrugated boxes purchased from Southeastern Corrugated. Ben said, I dont like the salesman from that company. He comes around here acting like he owns the place. He loves to tell us about his fancy car, house, and vacations. It seems to me he must be making too much money off of us! Jeff responded that he heard Southeastern Corrugated was going to ask for a price increase to cover the rising costs of raw material paper stock. Jeff further stated that Southeastern would probably ask for more than what was justified simply from rising paper stock costs. After the meeting, Ben decided he had heard enough. After all, he prided himself on being a results-oriented manager. There was no way he was going to allow that salesman to keep taking advantage of Coastal Products. Ben called Jeff and told him it was time to rebid the corrugated contract before Southeastern came in with a price increase request. Who did Jeff know that might be interested in the business? Jeff replied he had several companies in mind to include in the bidding process. These companies would surely come in at a lower price, partly because they used lower-grade boxes that would probably work well enough in Coastal Products process. Jeff also explained that these suppliers were not serious contenders for the business. Their purpose was to create competition with the bids. Ben told Jeff to make sure that Southeastern was well aware that these new suppliers were bidding on the contract. He also said to make sure the suppliers knew that price was going to be the determining factor in this quote, because he considered corrugated boxes to be a standard industry item. Is Ben Gibson acting legally? Is he acting ethically? Why or why not?Scenario 3 Ben Gibson, the purchasing manager at Coastal Products, was reviewing purchasing expenditures for packaging materials with Jeff Joyner. Ben was particularly disturbed about the amount spent on corrugated boxes purchased from Southeastern Corrugated. Ben said, I dont like the salesman from that company. He comes around here acting like he owns the place. He loves to tell us about his fancy car, house, and vacations. It seems to me he must be making too much money off of us! Jeff responded that he heard Southeastern Corrugated was going to ask for a price increase to cover the rising costs of raw material paper stock. Jeff further stated that Southeastern would probably ask for more than what was justified simply from rising paper stock costs. After the meeting, Ben decided he had heard enough. After all, he prided himself on being a results-oriented manager. There was no way he was going to allow that salesman to keep taking advantage of Coastal Products. Ben called Jeff and told him it was time to rebid the corrugated contract before Southeastern came in with a price increase request. Who did Jeff know that might be interested in the business? Jeff replied he had several companies in mind to include in the bidding process. These companies would surely come in at a lower price, partly because they used lower-grade boxes that would probably work well enough in Coastal Products process. Jeff also explained that these suppliers were not serious contenders for the business. Their purpose was to create competition with the bids. Ben told Jeff to make sure that Southeastern was well aware that these new suppliers were bidding on the contract. He also said to make sure the suppliers knew that price was going to be the determining factor in this quote, because he considered corrugated boxes to be a standard industry item. As the Marketing Manager for Southeastern Corrugated, what would you do upon receiving the request for quotation from Coastal Products?Explain at least 5 value added services with proper examples .
- ABC association has 22 controlled facilities and is hoping to supply chocolate for customers. you are the unmistakable man or lady to bargain with a XYZ chocolate creator. Your underlying offer is to wish to give 5,000 boxes (little four-6 desserts in a present-design field) for $ 10 with regards to field. in any case, XYZ chocolate creator makes an underlying counter proposal of two,500 boxes at $15.00 a container. As a retreat advisor, what do you have to do while haggling with the chocolate creator, what are your contentions and advantages for the chocolate producer as an approach to obtain the objective as you need (or outcomes which may be agreeable on each sides)? Any models, all things considered, to help your exchange?Being the department manager of the Supply chain of a courier company, how can the issues of supply chain be resolved, particularly the problem of delivering wrong order.Competitive Dimensions include I. Delivery Reliability II. Location III. Brand IV. Quality V. Price Option I and III Option I and IV Option I, IV and V Option II and IV
- Questions :: What will be the organization of letter in the following situations (a). Seller is at fault (b). Buyer is at fault (c). Fault not yet determined.Describe the concept of Service Level Agreements (SLAs) in IT services. What role do SLAs play in maintaining service quality?An airline company LTd limited planning to launch a holiday’s business and was seeking a system that would enable them to: Dynamically package hotels and other ground products with their flights to offer quality, value-for-money packages. Easily and quickly launch new international and domestic destinations. Create and sell special offers. Provide easy and reliable online booking. Name architectural style that you will use and why? State the three most important advantages of using this architecture
- Qno2 Channel Management decisions are all about a product’s physical movement and transfer of ownership from producer to consumer. You are supposed to select a real-world product or service or combo to explain: Qno.2 d). How can customer service/after-sales service help the successful execution of product/service?124. Define and explain pre-service, point of service and after service (Value Chain). How can do these activities support or sabotage value for customers.Jordano Food Products Supply Chain Profile Jordano Foods Tracie Shannon, Vice President for Logistics at Jordano Foods (Jordano), had sent the following e-mail to members of the executive committee of the company two years ago: I just returned from a lengthy meeting with Susan Weber, CEO ofSAB Distribution. She is under great pressure from her Board ofDirectors to continue to grow market share and improve profitability. SAB received a recent tender offer from another larger food distributor to buy the company and several members of their board have recommended that the offer be seriously considered. Susan feels that SAB can continue to improve their “bottom line” with additional changes in service offerings. Ms. Weber met with SAB’s major suppliers and customers to discuss new services that SAB can offer to enhance the competitiveness ofthe SAB supply chain. She was particularly concerned with the changing demographics oftheir customer base, particularly the Gen-Y and Plus-55 age…