Refer to Exhibit 7.5 on page 143. (Please see exhibit 7.5 in the attachment) Study the Automobile Flow Chart and review the concept of Process and Value Stream Mapping. Select a Service process (other than auto repair) and create a Process Map for the Service that you have chosen. Be sure to be specific and complete in the steps that you include in your Process Map EXHIBIT 7.5 Automobile Repair FlowchartCustomer service representative ownershipFollow-up phonecall and surveyStartCustomerRefer to Exhibit 7.5 on page 143. Study theleavesAutomobileneeds repairand servicingAutomobile Flow Chart and review theExplain serviceguaranteeCustomerconcept of Process and Value StreamMapping. Select a Service process (other thanauto repair) and create a Process Map for thearrivesCustomercalls for anCustomerappointmentCustomer talks topays billcustomer salesrepresentativeand mechanicService that you have chosen.Customer serviceBill and repairsexplained torepresentative (CSR)makes appointmentand logs on computercustomerCustomerwaitsLine ofcustomer visibilityMechanic ownershipGenerate repairorder and setprioritiesAuto part(s)availabilityEndMechanicdiagnosesproblem(s)CustomerauthorizesAuto repairscompleted andinspectedCustomer leavesNoYesrepair process, oragreement reachedrepairs?

The flow chart portrays the flow of data through the various periods of a precise survey. It…

Answered: EXHIBIT 7.5 Automobile Repair Flowchart…

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

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Refer to Exhibit 7.5 on page 143. (Please see exhibit 7.5 in the attachment) Study the Automobile Flow Chart and review the concept of Process and Value Stream Mapping. Select a Service process (other than auto repair) and create a Process Map for the Service that you have chosen. Be sure to be specific and complete in the steps that you include in your Process Map

EXHIBIT 7.5 Automobile Repair Flowchart
Customer service representative ownership
Follow-up phone
call and survey
Start
Customer
Refer to Exhibit 7.5 on page 143. Study the
leaves
Automobile
needs repair
and servicing
Automobile Flow Chart and review the
Explain service
guarantee
Customer
concept of Process and Value Stream
Mapping. Select a Service process (other than
auto repair) and create a Process Map for the
arrives
Customer
calls for an
Customer
appointment
Customer talks to
pays bill
customer sales
representative
and mechanic
Service that you have chosen.
Customer service
Bill and repairs
explained to
representative (CSR)
makes appointment
and logs on computer
customer
Customer
waits
Line of
customer visibility
Mechanic ownership
Generate repair
order and set
priorities
Auto part(s)
availability
End
Mechanic
diagnoses
problem(s)
Customer
authorizes
Auto repairs
completed and
inspected
Customer leaves
No
Yes
repair process, or
agreement reached
repairs?

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