Give some examples of key customer and operating performance indicators (no computations needed) that could be part of a balanced scorecard for IAA

Principles of Information Systems (MindTap Course List)
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ISBN:9781285867168
Author:Ralph Stair, George Reynolds
Publisher:Ralph Stair, George Reynolds
Chapter12: Systems Development: Investigation, Analysis, And Design
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Give some examples of key customer and operating performance indicators (no computations needed) that could be part of a balanced scorecard for IAA.

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