hould address this employee?Discuss three (3) possible ways you could respond to her without seeming rude or embarrassing her (in your own words). How should this behavior be addressed? Who should address this employee?
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You are the patient and enter a medical office. You notice a faint smell of urine and approach the reception desk where the receptionist is talking on the telephone. She never looks up and you wait at the desk for a few minutes, but finally give up and sit down. She keeps talking while chewing gum and you notice her blouse is low-cut. Discuss three (3) possible ways you could respond to her without seeming rude or embarrassing her (in your own words).
How should this behavior be addressed? Who should address this employee?Discuss three (3) possible ways you could respond to her without seeming rude or embarrassing her (in your own words).
How should this behavior be addressed? Who should address this employee?
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- How do you think his manager should respond and why do you think so? a. Ignore the situation altogether. b. Excuse her.Assume you are Andy Pforzheimer, owner of Barcelona Restaurants, and you are involved in intense conflict with one of your restaurant managers. You realize that the conflict has escalated to the point at which it is no longer functional conflict and you wish to de-escalate it. Which of the following actions should you take to de-escalate the conflict? Choose all that apply. a) Control your body language and relax b) Raise your voice to get attention about important points c) Focus your attention on the other person d) Be an empathetic listener1(a) When the target of influence agrees to do what you ask, but does not feel personally committed to it, they are demonstrating Internalization Resistance Ambiguity Compliance 1(b) Which influence tactic works best under most circumstances to "manage up" or influence your boss? coercion Rational persuasion Forming a coalition Passive-aggression
- Which of the following statements is correct? Moods are intense feelings that are directed at someone or something Evidence confirms there is no real difference between men and women when it comes to emotional reactions and ability to read others. Displayed emotions and felt emotions are generally the same. Moods are feelings that tend to be less intense than emotions and that lack a contextual stimulus. Correlation between the emotional demands of jobs and compensation is high. In what way is negotiation different from other activities in the workplace? a lack of emotion improves performance feeling bad about your performance in a negotiation is likely to improve future performance displaying negative emotions such as anger is ineffective negative outcomes do not mean that negative emotions will result a negative emotional state enhances performance Theorganization requires employees to show and considers appropriate behaviours in…You have recently launched your own Start-Up. You plan to expand your team however there are certain challenges that you have recently observed in your current team. Some team members are not taking work assigned seriously and the ones who are working don’t feel motivated. How will you intervene and resolve this situation.You may follow a word limit of around 250 words for this written task.Write a summary of each of the Advance Verbal Response Skills, making minimal verbal response, clarifying, interpreting, confronting, informing, use of self-disclosure, summarizing, and processing the relationship also, including an example of each one.
- What is non-verbal communication? Suppose that you are working in a front desk, as you attend to the concern of the first guest, the one behind her seems to look at her watch often. What message does that convey? How would you handle the situation?Identify Potentially Bad Attitudes A positive approach represents a willingness to accept developmental feedback, to try and suggest new ideas, and to maintain a positive attitude at work. Maintaining a positive approach can be a difficult task for managers—it is easy for managers to allow negative attitudes and behaviors to get the best of them during difficult times at work. This activity is important because a knowledge of potentially bad attitudes helps managers to recognize and replace these attitudes and behaviors with more positive ones. The goal of this exercise is to challenge your knowledge of potentially bad attitudes that can derail a positive approach. For each person, determine which potentially bad attitude his or her behavior best exemplifies. If a person’s behavior does not characterize a bad attitude, select “Does not represent a bad attitude.” 1. When Caleb wants to express discontent about something at work, he goes around having conversations with coworkers…Which of the following is NOT a strategy for de-escalating anger that is described in the chapter? Group of answer choices find out why they are angry focus on what cannot be done keep everyone safe monitor your nonverbals
- Imagine that you are a hospital administrator, and you are told that a custodial worker just saved the life of a patient who was choking on a pretzel. What type of recognition would you give this custodial worker?Emotions and Moods • What Are Emotions And Moods • The Basic Emotions • The Function of Emotions • Sources of Emotions and Moods • Emotional Labor • Affective Events Theory • Emotional Intelligence Management view point:” A growing number of companies are now convinced that people’s ability to understand and to manage their emotions improves their performance, their collaboration with peers and their interaction with customers”. What are the implications of this statement for managers?When Sara went for her first job interview for a teaching position, she was very aware of her answers to questions, the reactions of the interviewers toward her, and the details of the room she was sitting in during the interview. Which factor influenced her ability to notice data within this situation? A. expectations B. organizing C. mindfulness D. language use