Answered: How can you apply the three principles…

How can you apply the three principles of total quality management discussed in this module to improve the quality operations of the restaurant? Provide specific and possible solutions.

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter19: Managing Quality And Performance

Section: Chapter Questions

Problem 10DQ

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Question

Healthy Hots, a fast-food restaurant that offers heart-healthy food, is experiencing several difficulties with operations. Although customers like the idea of heart-healthy foods, and surveys indicate that customers find the food to be tasty and appealing, business has fallen off in recent weeks. At this point, the restaurant is making a profit. Customers have complained about slow service, and employee turnover is high.

How can you apply the three principles of total quality management discussed in this module to improve the quality operations of the restaurant? Provide specific and possible solutions.

All activities related to accomplishing the desired quality level in a product or service. Various topics covered under quality management are quality policy, quality control and assurance, quality improvement, quality tools, design, customer focus, and employee improvement.

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