HOWS vs HOWS Strong positive Positive Negative Strong negative HOWS WHATS vs HOWS Strong relationship Medium relationship Weak relationship Competitive score WHATS 1 2 3 4 5 в Ах Reliable/resilient АВ Х Accurate 10 Fast 7 в A O Responsive вхА 4 XA B Secure 8 AX Remote links 6 B Connectivity в х A A Scalability 2 X B 9 90 54 78 98 48 72 Absolute importance 54 1st 7th 4th 5th 8th 2nd 5th 3rd Relative importance Technical difficulty 4 2 2 1 5 4 3 1 = easy, 5 difficult Importance to customer LO Availability R-3 conformant O Password x2 Intranet compatibility Memory requirement Database Interfaces Firewalls 1 = Minimum X= Us A = Competitor A B Competitor B 5 = Maximum
HOWS vs HOWS Strong positive Positive Negative Strong negative HOWS WHATS vs HOWS Strong relationship Medium relationship Weak relationship Competitive score WHATS 1 2 3 4 5 в Ах Reliable/resilient АВ Х Accurate 10 Fast 7 в A O Responsive вхА 4 XA B Secure 8 AX Remote links 6 B Connectivity в х A A Scalability 2 X B 9 90 54 78 98 48 72 Absolute importance 54 1st 7th 4th 5th 8th 2nd 5th 3rd Relative importance Technical difficulty 4 2 2 1 5 4 3 1 = easy, 5 difficult Importance to customer LO Availability R-3 conformant O Password x2 Intranet compatibility Memory requirement Database Interfaces Firewalls 1 = Minimum X= Us A = Competitor A B Competitor B 5 = Maximum
Management, Loose-Leaf Version
13th Edition
ISBN:9781305969308
Author:Richard L. Daft
Publisher:Richard L. Daft
Chapter6: Managing Start-Ups And New Ventures
Section: Chapter Questions
Problem 3CFCA
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Question
1. What is the concept of the House of Quality (HOQ) in Operations Management?
2. How should I understand the outcomes of the House of Quality?
3. what are the benefits for the organization to use this measurement?
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