How can total quality management finest be used in dealing service and/or manufacturing operations? Find three dimensions that you feel are the most important, then specify a Pepsi in production or Bank Al Habib in service that you were very dissatisfied with during the past year, and explain which of these quality dimensions the good or service was deficient o

Marketing
20th Edition
ISBN:9780357033791
Author:Pride, William M
Publisher:Pride, William M
Chapter13: Services Marketing
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How can total quality management finest be used in dealing service and/or manufacturing operations?

Find three dimensions that you feel are the most important, then specify a Pepsi in production or Bank Al Habib in service that you were very dissatisfied with during the past year, and explain which of these quality dimensions the good or service was deficient on.

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