In each of the following, name the term defined. Answers are listed at the bottom.1. Service systems can generally be categorized according to this characteristic that relates to the customer.2. A service triangle consists of these four features.3. This framework relates to the customer service system encounter.4. This is the key feature that distinguishes a service blueprint from a normal flowchart.
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In each of the following, name the term defined. Answers are listed at the bottom.
1. Service systems can generally be categorized according to this characteristic that relates to the customer.
2. A service triangle consists of these four features.
3. This framework relates to the customer service system encounter.
4. This is the key feature that distinguishes a service blueprint from a normal flowchart.
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- State whether the following statements are true or false. If the statement is false, write its correct answer: 1. Process and Product design should be put in a way to reach customer satisfaction, and decrease profit and selling. Answer: 2. Operations management can be utilized in Process design, for it is beneficial to reduce the value of the product at every phase of its production. Answer: 3. A flow chart is a diagram that uses arrows and different symbols to represent consecutive events of a workflow or process. Answer: 4. The five key performance factors to access a process performance are: quantity, speed, dependability, flexibility and cost. Answer: 5. The process design consists of different steps and stages that are classified in an unorganized order, for the successful creation of the final product. Answer: 6. In the service industry, it’s possible to separate service design from process design. Answer: 7. Design is any part of an organization which…Prepare a Flowchart on the next page for the following: A Toronto based fulfillment organization processes customer orders for many of its clients. It has a 400,000 square foot warehouse facility that holds 15,000 different products. When customers place orders, availability of stock is checked prior to charging the customers credit card. Once payment is approved, the order is then processed through the organization`s ERP system to supply chain to pick pack and ship the order to the customer. Please do fast ... ASAP fast pleaseComplete the Table below, if you need more space feel free to provide the answerbelow the provided table. For each Organization determine whether it is a Service of aManufacturing operation. What the process structure is. Whether it has more or lessdivergence and lineflow and whether the customer contact is high or low. Organization Service/ Manufacturing Process Structure Divergence & Lineflow Customer Contact High/Low Health Insurance Company Fresh Pomegranate Juice Stall Taxi Company Nike Shoes Coca Cola
- What is the key feature that distinguishes a service blueprint from a normal flowchart?Dingizwe Manufacturing Corporation has a flat-file processing system. The information processing facility is very large. Different applications, such as order processing, production planning, inventory management, accounting systems, payroll, and marketing systems, use separate tape and disk files. The corporation has recently hired a consulting firm to investigate the possibility of switching to DBMS. REQUIRED: Prepare a memo to the top management team at Dingizwe explaining the advantages of a DBMS. Also, discuss the necessity of a database administrator and the job functions this person would performA ride at an amusement park is an example of a service operation where there is direct contact between the customer and server, but little variation in the service process-neither the customer nor server has much discretion in how the service will be provided. As shown on the service system design matrix, which type of service is being delivered?
- System Flowchart AP Match the letters with the word/phrase that would fit that item in the diagram above Letter A stands for _________ Letter B stands for _________ Letter C stands for _________ Letter D stands for _________ Letter E stands for _________ Letter F stands for _________ A. Approved Vendor Invoice OR Cash Disbursement Voucher B. Vendor C. Approved Vendor Invoice OR Cash Disbursement Voucher D. Data Collection E. Check F. Vendor InvoiceComplete the following statements by filling, in the blanks with the correct word choose your answer below. Guest Registration Card Front desk officer Room Assignment Leader Preregistration Guest folio Housekeeping Productivity 1.____it refers to the blocking of rooms as per necessity of the guest. 2. For fast and efficient registration process,the information from the guest that includes name, address, contact number, company affiliation, and other personal data gathered are directly recorded in___ 3.______it includes several activities such as room and rate assignment and creation of guest folio. 4. In all businesses or establishments, no one would want to take long transactions as it slows___ 5.The front desk officer will directly coordinate with the______ department to give special care and attention for the room accommodationsof VIP guests that are booked. 6.Have_____ copies of the amenity voucher prepared by the front desk office. 7. After allocation of rooms for expected…What are the ethical considerations associated with continuity planning, especially concerning data privacy and customer confidentiality?
- Flowcharts are a common process design and analysis tool used in both manufacturing and services. What is a key feature on flowcharts used in service operations that differentiates between the front-office and back-office aspects of the system?Comfy Shoes Inc. builds shoes tailored to meet each individual customer’s needs. Customers who visit the downtown offices of Comfy Shoes can choose one or more of the following four custom-tailoring services. Customers receive their shoes in the mail within a week of their initial visit. Service Description Processing Time Resource used A. Walking Basic Take measurements for basic walking shoes. 12 min. 1 attendant B. Walking Plus Choose specific design (e.g. material, color selection). 12 min. 1 attendant C. Running Basic Take measurements for tailor-made running shoes. 10 min. 1 attendant D. Running Plus Consult physical therapist and obtain precise needs for running shoes. 40 min. 1 attendant The company offers the following packages to their customers: Package 1: Includes only Walking Basic (Service A) Package 2: Includes Walking Basic and Walking Plus (Services A and B). Package 3: Walking Basic,…Prepare a Flowchart for the following: A Toronto based fulfillment organization processes customer orders for many of its clients. It has a 400,000 square foot warehouse facility that holds 15,000 different products. When customers place orders, availability of stock is checked prior to charging the customers credit card. Once payment is approved, the order is then processed through the organization`s ERP system to supply chain to pick pack and ship the order to the customer.