Intelligent Services, your employer, prides itself on hiring minorities. One candidate fully fits the job requirements for an open position in your division. However, your boss is concerned that some of your customers will not understand the candidate’s limited command of the English language. You are the manager to whom this candidate will report, if selected. a. What decision will you take and how will you explain/justify it to your boss? b. Which two programs and/or processes will you introduce in your division to be able to successfully deploy many more such candidates in future?

Intelligent Services, your employer, prides itself on hiring minorities. One candidate fully fits the job requirements for an open position in your division. However, your boss is concerned that some of your customers will not understand the candidate’s limited command of the English language. You are the manager to whom this candidate will report, if selected. a. What decision will you take and how will you explain/justify it to your boss? b. Which two programs and/or processes will you introduce in your division to be able to successfully deploy many more such candidates in future?

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter17: Managing Communication

Section: Chapter Questions

Problem 2CFCA

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