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List and describe eight unique aspects of the services, and discuss how they affect the design process as a whole.
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- What is Phases in the Service Design Process?Apply the service system design matrix to a service that you are familiar.provide examples of each and discuss the relation for each between sales opportunity,degree of customer contact and process efficiency.discuss what is the service blueprinting and explain the elements of blueprinting?
- Explain how technology is changing the service process for the following services and industries. Then, propose what the future might look like for each industry if service design were to continue to evolve to meet changing consumer demand and expectations. a) Banks and Banking b) Grocery Stores and Grocery Shopping c) College Education (Degrees) d) Automobile IndustryWhat is service blueprint?What steps should Kristen recommend to the general manager? Develop a service blueprint of the check-in process. How might this be used to improve the situation?