Nick is a call centre manager monitoring a call to see if his employee, Ed, is protecting their customer's data by applying data protection principles. Click on the issues below that Nick should work with Ed to improve, and then click Submit. A. Before the caller is connected to Ed, she hears a recording informing mer that her call may be monitored or recorded. B. Ed answers the call, asks the customer for her name, email address, marital status and age, and notes her responses on a piece of paper before accessing her file. C. At the end of the call, Ed asks the customer if she would like to receive emails about sales and other company offers. D. Ed is told "no" and logs this answer in the customer's file to omit her from the email lists. E. Ed then throws the paper with his notes into the waste and takes the next call.

Nick is a call centre manager monitoring a call to see if his employee, Ed, is protecting their customer's data by applying data protection principles. Click on the issues below that Nick should work with Ed to improve, and then click Submit. A. Before the caller is connected to Ed, she hears a recording informing mer that her call may be monitored or recorded. B. Ed answers the call, asks the customer for her name, email address, marital status and age, and notes her responses on a piece of paper before accessing her file. C. At the end of the call, Ed asks the customer if she would like to receive emails about sales and other company offers. D. Ed is told "no" and logs this answer in the customer's file to omit her from the email lists. E. Ed then throws the paper with his notes into the waste and takes the next call.

Principles of Instrumental Analysis

7th Edition

ISBN:9781305577213

Author:Douglas A. Skoog, F. James Holler, Stanley R. Crouch

Publisher:Douglas A. Skoog, F. James Holler, Stanley R. Crouch

Chapter33: Automated Methods Of Analysis

Section: Chapter Questions

Problem 33.8QAP

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