Novartis's Prescription for Invoice Processing What do you do when you have more than 600 business units operating through 360 independent affiliates in 140 countries around the world-processing complex invoices in various languages and currencies? You seek out the best technology solution to make the job easier. At global pharmaceutical giant Novartis, the IT department is a strategic resource, a community of 2,000 people serving 63,000 customers in 200 locations and 25 data centers. Because most of the company's invoices come from international suppliers, they have differences in design, language, taxes, and currency. Consequently, many ended up as "query items" requiring manual resolution by Novartis accounting staff-which delayed payments and made those invoices extremely costly to process. In fact, finance personnel spent so much of their time resolving queried invoices that other work suffered. A solution was badly needed. To maximize its investment, Novartis needed a flexible solution that would meet its current and future needs and function in other business departments in a variety of geographic locations.
Novartis's Prescription for Invoice Processing
What do you do when you have more than 600 business units operating through 360
independent affiliates in 140 countries around the world-processing complex invoices in various
languages and currencies? You seek out the best technology solution to make the job easier.
At global pharmaceutical giant Novartis, the IT department is a strategic resource, a community
of 2,000 people serving 63,000 customers in 200 locations and 25 data centers. Because most of
the company's invoices come from international suppliers, they have differences in design,
language, taxes, and currency. Consequently, many ended up as "query items" requiring manual
resolution by Novartis accounting staff-which delayed payments and made those invoices
extremely costly to process. In fact, finance personnel spent so much of their time resolving
queried invoices that other work suffered. A solution was badly needed.
To maximize its investment, Novartis needed a flexible solution that would meet its current and
future needs and function in other business departments in a variety of geographic locations.
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