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overall performance of those centers. One key metric for measuring overall call center performance is the amount of time spent speaking to customers on the phone. The table given below contains data for the time, in seconds, spent by agents talking to 49 customers. Complete parts (a) through (c) below. E Click the icon to view the call time data table. Seconds ... Seconds Seconds Time (in seconds) spent talking b. Construct a cumulative percentage polygon. Choose the correct cumulative percentage polygon below. 232 100 64 122 286 109 327 228 327 187 232 161 201 240 126 72 147 224 115 87 233 421 118 305 108 429 204 213 230 154 66 198 340 116 243 260 315 382 180 338 191 231 180 O 212 382 226 OA. OB. 100- 100- 100 146 260 75 75 75- 414 50 25 50 50 25 25 04 240 240 240 480 Seconds 480 480 Seconds Seconds Print Done c. What can be concluded about call center performance if a call duration target of less than 240 seconds is set? Cumulative% Cumulative % sayung 0

overall performance of those centers. One key metric for measuring overall call center performance is the amount of time spent speaking to customers on the phone. The table given below contains data for the time, in seconds, spent by agents talking to 49 customers. Complete parts (a) through (c) below. E Click the icon to view the call time data table. Seconds ... Seconds Seconds Time (in seconds) spent talking b. Construct a cumulative percentage polygon. Choose the correct cumulative percentage polygon below. 232 100 64 122 286 109 327 228 327 187 232 161 201 240 126 72 147 224 115 87 233 421 118 305 108 429 204 213 230 154 66 198 340 116 243 260 315 382 180 338 191 231 180 O 212 382 226 OA. OB. 100- 100- 100 146 260 75 75 75- 414 50 25 50 50 25 25 04 240 240 240 480 Seconds 480 480 Seconds Seconds Print Done c. What can be concluded about call center performance if a call duration target of less than 240 seconds is set? Cumulative% Cumulative % sayung 0

Linear Algebra: A Modern Introduction
Linear Algebra: A Modern Introduction
4th Edition
ISBN:9781285463247
Author:David Poole
Publisher:David Poole
Chapter4: Eigenvalues And Eigenvectors
Section4.6: Applications And The Perron-frobenius Theorem
Problem 22EQ
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Call centers today play an important role in managing day-to-day business communications with customers. Call centers must be monitored with a comprehensive set of metrics so that businesses can better understand the overall performance of those centers. One key metric for measuring overall call center performance is the amount of time spent speaking to customers on the phone. The table given below contains data for the time, in seconds, spent by agents talking to 49 customers. Complete parts (a) through (c) below. E Click the icon to view the call time data table. ... --- Seconds --- --- --- Seconds Seconds Time (in seconds) spent talking b. Construct a cumulative percentage polygon. Choose the correct cumulative percentage polygon below. 232 109 232 72 115 305 213 340 116 243 382 180 D O A. O B. 100 327 161 147 87 108 230 180 212 64 228 201 224 233 429 154 338 382 100- 100 100- 122 327 240 146 204 421 118 66 260 191 226 751 755 75 286 187 126 260 414 198 315 231 50 50- 50- 25 25 25 07 0-4 240 480 240 480 240 480 Seconds Seconds Seconds Print Done c. What can be concluded about call center performance if a call duration target of less than 240 seconds is set? Since % of the calls have a duration of less than 240 seconds, which is half of the calls, the service level target V been met. (Round to the nearest whole number as needed.) Cumulative % Cumulative %
Transcribed Image Text:Call centers today play an important role in managing day-to-day business communications with customers. Call centers must be monitored with a comprehensive set of metrics so that businesses can better understand the overall performance of those centers. One key metric for measuring overall call center performance is the amount of time spent speaking to customers on the phone. The table given below contains data for the time, in seconds, spent by agents talking to 49 customers. Complete parts (a) through (c) below. E Click the icon to view the call time data table. ... --- Seconds --- --- --- Seconds Seconds Time (in seconds) spent talking b. Construct a cumulative percentage polygon. Choose the correct cumulative percentage polygon below. 232 109 232 72 115 305 213 340 116 243 382 180 D O A. O B. 100 327 161 147 87 108 230 180 212 64 228 201 224 233 429 154 338 382 100- 100 100- 122 327 240 146 204 421 118 66 260 191 226 751 755 75 286 187 126 260 414 198 315 231 50 50- 50- 25 25 25 07 0-4 240 480 240 480 240 480 Seconds Seconds Seconds Print Done c. What can be concluded about call center performance if a call duration target of less than 240 seconds is set? Since % of the calls have a duration of less than 240 seconds, which is half of the calls, the service level target V been met. (Round to the nearest whole number as needed.) Cumulative % Cumulative %
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