Performance metrics Buffalo BBQ Restaurant is trying to become more efficient in training its chefs. It is experimenting with two training programs aimed at this objective. Both programs have basic and advanced training modules. The restaurant has provided the following data regarding the two programs after two weeks of implementation: Training Program A Training Program B New chef # 1 2 3 4 5 6 7 8 9 10 Hours of basic training 20 23 30 21 23 23 26 30 32 20 Hours of advanced training 10 7 10 9 10 3 1 0 3 2 Number of chef mistakes 12 15 16 12 13 6 8 6 4 6 a. Compute the following performance metrics for each program: (1) Average hours of employee training per chef, rounded to one decimal place. Program A: _____ hrs. per chef Program B: _____ hrs. per chef (2) Average number of mistakes per chef, rounded to one decimal place. Program A: _____ mistakes per chef Program B: _____ mistakes per chef b. Which program should the restaurant implement moving forward?
Performance metrics Buffalo BBQ Restaurant is trying to become more efficient in training its chefs. It is experimenting with two training programs aimed at this objective. Both programs have basic and advanced training modules. The restaurant has provided the following data regarding the two programs after two weeks of implementation: Training Program A Training Program B New chef # 1 2 3 4 5 6 7 8 9 10 Hours of basic training 20 23 30 21 23 23 26 30 32 20 Hours of advanced training 10 7 10 9 10 3 1 0 3 2 Number of chef mistakes 12 15 16 12 13 6 8 6 4 6 a. Compute the following performance metrics for each program: (1) Average hours of employee training per chef, rounded to one decimal place. Program A: _____ hrs. per chef Program B: _____ hrs. per chef (2) Average number of mistakes per chef, rounded to one decimal place. Program A: _____ mistakes per chef Program B: _____ mistakes per chef b. Which program should the restaurant implement moving forward?
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter4: Linear Programming Models
Section4.8: Data Envelopment Analysis (dea)
Problem 42P
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Performance metrics
Buffalo BBQ Restaurant is trying to become more efficient in training its chefs. It is experimenting with two training programs aimed at this objective. Both programs have basic and advanced training modules. The restaurant has provided the following data regarding the two programs after two weeks of implementation:
| Training Program A | Training Program B | |||||||||
| New chef # | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Hours of basic training | 20 | 23 | 30 | 21 | 23 | 23 | 26 | 30 | 32 | 20 |
| Hours of advanced training | 10 | 7 | 10 | 9 | 10 | 3 | 1 | 0 | 3 | 2 |
| Number of chef mistakes | 12 | 15 | 16 | 12 | 13 | 6 | 8 | 6 | 4 | 6 |
a. Compute the following performance metrics for each program:
(1) Average hours of employee training per chef, rounded to one decimal place.
Program A: _____ hrs. per chef
Program B: _____ hrs. per chef
(2) Average number of mistakes per chef, rounded to one decimal place.
Program A: _____ mistakes per chef
Program B: _____ mistakes per chef
b. Which program should the restaurant implement moving forward?
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