Please list the costs of quality and provide one example for each type of cost.

Marketing
20th Edition
ISBN:9780357033791
Author:Pride, William M
Publisher:Pride, William M
Chapter13: Services Marketing
Section: Chapter Questions
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 Please answer the following questions: 

  1. a) Please list the costs of quality and provide one example for each type of cost. 

b) In the Total Quality Management philosophy, quality has multiple dimensions (i.e., definitions) from a customer satisfaction perspective. You may define the quality of the entertainment center you purchased on the basis of how easy it was to assemble and its appearance and styling. What is the name of this dimension of the quality? 

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