What are the three critical processes identified by PMBOK (2013:227) as critical to a Quality Management system?

Management, Loose-Leaf Version
13th Edition
ISBN:9781305969308
Author:Richard L. Daft
Publisher:Richard L. Daft
Chapter19: Managing Quality And Performance
Section: Chapter Questions
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  1. What are the three critical processes identified by PMBOK (2013:227) as critical to a Quality Management system?
  2. What are the four categories that cost of quality can be broken down into?
  3. According to Dr WE Deming Quality Management is a function of the management team, based on this statement, discuss the fourteen Quality related points for management to focus on.
  4. List and critically discuss the Four Core Quality Concepts
  5. Discuss the six success factors for Managing Project Quality
  6. Discuss The enterprise environmental factors that influence the Plan Quality Management process
  7. Discuss the tools and techniques for quality planning stated by PMBOK (2013:235)
  8. Check sheets are used to organize facts in a manner that will facilitate the effective collection of useful data about a potential quality problem. Considering the above statement, list the five uses for check sheets in in quality control.
  9. Critically discuss the steps involved in using a check sheet.
  10. Please explain the uses for a control chart.
  11. Discuss the three types of control charts.
  12. Provide three examples of when a process is regarded as being out of control.
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