Spring 2019             Credit Card Products Collections DFD   At Columbia Southern Bank, credit card accounts are booked and serviced at Individualized BankCard Services(IBS).  If such accounts become delinquent, their information is sent to the collection system via the IBS FILE (see appendix D).  This file is sent to the collection system on a daily basis.  Besides being used to update the collection history database it is used to generate the IBS new accounts report.  Recall that the predictive dialer software is used as part of the collection process.  It involves using packaged software to contact delinquent borrowers.  Using a file of telephone and account numbers the software takes into consideration how many collection agents are working at the given time and paces the calls accordingly.  This will assure that an agent will be available to take the call if a delinquent customer answers the telephone when the dialer places the  call.     When a customer answers the telephone, the predictive dialer software presents the collection agent with the online(ie. via screens) data related to the delinquent accounts and transfers the call to the agent’s telephone.  All the presented data is from the collection history database and the payment history file. Once the agent begins talking to the customer, she/he then begins to “work” the delinquent accounts.   During that process, the agent is responsible for updating the customer and account data based on the telephone conversation with the customer.  Part of the collection history database information updated by the agent is the “promise to pay” data, which includes account number, promise pay date and amount. On a daily basis, the incentive driver file and the associated summary report are  generated using the “promise to pay” data.  The file is transmitted to the file server used by ITBS (the Incentive Tracking and Payment System) and the report is sent to the REP-VU report retention system.  As a result of ITBS processing the incentive driver file, the daily incentive payment report is produced and sent to REP-VU.  The payment incentive reports along with “promise to pay data” and collection agent data from the agent database are reviewed weekly by the collections department management as part of the incentive payment process.  Once the  incentive payment data is reviewed and confirmed, a special incentive payment entry is sent to the payroll system.  The unconfirmed incentive payment data is stored on the suspense incentive database where it is later investigated.  Investigation involves contacting the customer and using new data supplied by the customer along with collection agent data from the agent database to update the suspense database.  The suspense database is reviewed during the incentive payment process.                                                                                                                                     (OVER)When a collection agent reports to work for the day, they are required to sign-on to the  collection system.  This causes a “login” record to be created on the system user file. As mentioned earlier, the predictive dialer paces the outbound calls.  Part of the criteria it uses is the historical data it has collected and stored on the dialer historical database.  The historical data consists of the day of week, time of day, number of agents working, and mix of supplied account numbers.  Draw a logical level 0 DFD for the above narrative

Question
Asked Feb 23, 2019

Spring 2019             Credit Card Products Collections DFD

 

 

 

At Columbia Southern Bank, credit card accounts are booked and serviced at Individualized BankCard Services(IBS).  If such accounts become delinquent, their information is sent to the collection system via the IBS FILE (see appendix D).  This file is sent to the collection system on a daily basis.  Besides being used to update the collection history database it is used to generate the IBS new accounts report. 

 

Recall that the predictive dialer software is used as part of the collection process.  It involves using packaged software to contact delinquent borrowers.  Using a file of telephone and account numbers the software takes into consideration how many collection agents are working at the given time and paces the calls accordingly.  This will assure that an agent will be available to take the call if a delinquent customer answers the telephone when the dialer places the  call.    

 

When a customer answers the telephone, the predictive dialer software presents the collection agent with the online(ie. via screens) data related to the delinquent accounts and transfers the call to the agent’s telephone.  All the presented data is from the collection history database and the payment history file. Once the agent begins talking to the customer, she/he then begins to “work” the delinquent accounts.   During that process, the agent is responsible for updating the customer and account data based on the telephone conversation with the customer.  Part of the collection history database information updated by the agent is the “promise to pay” data, which includes account number, promise pay date and amount.

 

On a daily basis, the incentive driver file and the associated summary report are  generated using the “promise to pay” data.  The file is transmitted to the file server used by ITBS (the Incentive Tracking and Payment System) and the report is sent to the REP-VU report retention system.  As a result of ITBS processing the incentive driver file, the daily incentive payment report is produced and sent to REP-VU.  The payment incentive reports along with “promise to pay data” and collection agent data from the agent database are reviewed weekly by the collections department management as part of the incentive payment process.  Once the  incentive payment data is reviewed and confirmed, a special incentive payment entry is sent to the payroll system.  The unconfirmed incentive payment data is stored on the suspense incentive database where it is later investigated.  Investigation involves contacting the customer and using new data supplied by the customer along with collection agent data from the agent database to update the suspense database.  The suspense database is reviewed during the incentive payment process.

 

 

 

                                                                                                                                  (OVER)

When a collection agent reports to work for the day, they are required to sign-on to the  collection system.  This causes a “login” record to be created on the system user file.

 

As mentioned earlier, the predictive dialer paces the outbound calls.  Part of the criteria it uses is the historical data it has collected and stored on the dialer historical database.  The historical data consists of the day of week, time of day, number of agents working, and mix of supplied account numbers.

 

 

  • Draw a logical level 0 DFD for the above narrative
check_circleExpert Solution
Step 1

Since a Level 0 DFD is required to be drawn we need to represent only one process and its associated entities, external systems and data stores. Analysing the narrative we conclude the following lists:

Process

Collection Processing System

Data Stores

IBS File Store

Collection History DB
Payment History File

Customer Data

Accounts Data

Coll...

Want to see the full answer?

See Solution

Check out a sample Q&A here.

Want to see this answer and more?

Solutions are written by subject experts who are available 24/7. Questions are typically answered within 1 hour*

See Solution
*Response times may vary by subject and question
Tagged in

Business

Operations Management

Other

Related Operations Management Q&A

Find answers to questions asked by student like you

Show more Q&A add
question_answer

Q: Explain the difference between an observational study and a designed experiment.

A: Meaning:An observational study in an experiment is defined as a study where the research does not in...

question_answer

Q: What is economic production quantity?

A: Economic production quantity (EPQ):EPQ can be termed as the quantity of a product that is required t...

question_answer

Q: Are employees more likely to favor defined contribution plans over defined benefit plans? What about...

A: A retirement plan is divided into two categories: contribution plans and defined benefits plans.

question_answer

Q: What is safety stock for?

A: Safety stock is an extra inventory amount maintained over and above the expected demand due to o the...

question_answer

Q: Grocers Inc. is considering offering a purified water service through a contract company that would ...

A: Step1: Calculating the value of annual break-even point for Clear Water. We have, The formula of ann...

question_answer

Q: Assume that a firm has already implemented a KMS system, as a manager, how do you ensure that learni...

A: Protecting knowledge of the organization is a typically an IP protection problem. From the case stud...

question_answer

Q: document key factors a production manager needs to consider when scheduling production in the organi...

A: Key factors a production manager needs to consider when scheduling production in the organization:(1...

question_answer

Q: Assume you are a manufacturer of small kitchen electrics, like Hamilton Beach/Proctor Silex, and you...

A: Focus teams is glorious thanks to hear the voice of true analysis among a bunch of any size .With al...

question_answer

Q: How did European/Euro-American bias influenced early scientific measurements of various racial group...

A: In distinction,a pair of the four outcomes were according to a bunch dominance in society perspectiv...