T F  Forecasting has little significance to operations management

Management, Loose-Leaf Version
13th Edition
ISBN:9781305969308
Author:Richard L. Daft
Publisher:Richard L. Daft
Chapter7: Planning And Goal Setting
Section: Chapter Questions
Problem 1ED: When the idea first occurred to her, it seemed like such a win-win situation. Now she wasn't so...
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Part I True/False

  1. T F  Forecasting has little significance to operations management
  2. T F  The global economy and international competition has no impact on operational decisions related to cost, productivity or product design.
  3. T F  Broadly defined, quality refers to the ability of a product or service to consistently meet or exceed customer expectations.
  4. T F  Operation Management strategy must align with organizational strategy
  5. T F  A shortage of technology workers has no effect on productivity.
  6. T F   Service delivery tends to be more customized to the customer’s needs compared to manufactured products.
  7. T F  An example of an external factor which influences effective capacity is safety regulations.
  8. T F  The service environment is likely to have more variability than a manufacturing environment.
  9. T F  The customer is the focal point and customer satisfaction is the driving force in quality management.
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