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- Directions: Read each statement carefully. In a separate sheet of paper, write TRUE if the statement is correct and FALSE if the statement does not fit the description 1. CRM helps businesses build a relationship with their customers that, in turn, creates loyalty and customer retention 2. Customer database information is also used in customer segmentation and profiling 3. An intimate knowledge and understanding of customer needs and wants can lead to ineffective customer service that can result in long-term customer loyalty. 4. Acquiring and keeping customers is the end goal of businesses because customers create demand. 5. Maintaining high levels of customer service quality may be simple due to variability of services. 6. Customer's lifetime value involves activities designed to enhance customer satisfaction, or the perception that a product has met or exceeded expectations. 7. Customer Relationship Management can take on many forms-salesperson assistance, product delivery, technical…A key difference between a Business Goal and a Communication Goal is that the Business Goal typically focuses on……………………..… Revenue Tactics Strategies Core Values The organization’s……………………..… is its reason for being. If an organization does not have this, it should have been pointed out in the SWOT Analysis. Vision Tactics Strategies Mission The organization’s……………………..… is future-focused and serves as inspiration to employees by presenting what the organization is working toward, where it hopes to be in the future. Vision Tactics Strategies Mission The organization’s……………………..… make up the inherent, unchanging and distinct character of the organization’s image—what the organization is about and what it is working to accomplish and guide the organization’s response in good times and bad times. Vision Tactics Core Values Mission A key difference between a Business Goal and a Communication Goal is that the Communication Goal focuses on……………………..… Sales Tactics…Word totals for this post should be in the 100-200-word range. Whether you agree or disagree, explain why with supporting evidence and concepts from the readings or a related experience. Include a reference, link, or citation when appropriate. 1. Select one of the external factors discussed in the text that influences business. 2. Choose a company that is being significantly influenced by the factor you selected. For example, there has been a great deal of consumer concern about the use of GMOs in food, and Monsanto has been on the receiving end of a great deal of criticism. See the article "Monsanto in the middle of upcoming congressional fight over GMO labeling" Provide a brief background on the company and the external factor you selected. • Explain how this external factor is currently influencing the internal functional areas of the business/company. In other words, what short-term changes, actions, or decisions are needing to be made within the functional, internal areas of the…
- Please do not give solution in image format thanku PROMPT 1 APA paper EAM needs to balance many things to be successful. What are some of these critical things, and what are some of the biggest challenges in achieving a successful implementation? What would a successful implementation look like for a given organization, and how do you feel organizational mission should factor into that definition of success?Which of the following statements about corporate purpose is not true? -In an extensive survey of CEOs 95% percent of respondents cited the core problem they endeavor to solve -In their corporate literature firms need to identify the primary beneficiaries of the organization's work -Companies needs to ensure the purpose statement is balanced -Developing a powerful purpose statement establishes what is unique and non-replicable about a company and provides competitive advantage - b and "d"Which of the following is not an advantage of strategic management? a. It provides organizations with a clearer sense of direction and purpose b. It helps improve the political, economic, social, and technological environment of the organization c. It helps orientate management decisions to relevant environmental conditions d. It helps organizations be proactive rather than reactive
- A vision is aspirational, stating what the firm wants to be. True / FalseAnswer only Statement I: If more jobs are available than the number of workers in the market, there is no needto pay more.Statement II: The average compensation will most likely go down if there is an oversupply situation.a. Statement I is correct. Statement II is incorrect.b. Statement I is incorrect. Statement II is correct.c. Both statements are correct.d. Both statements are incorrect. Statement I: Overhead costs can affect labor pay.Statement II: If a company's expense is high, workers cannot ask for a pay raise.a. Statement I is correct. Statement II is incorrect.b. Statement I is incorrect. Statement II is correct.c. Both statements are correct.d. Both statements are incorrect Statement I: If the range of the benchmark pay survey is correct, then pay levels are createdsuccessfully.Statement II: Plotting the actual pay for people in the organization must be done before setting thepay levels.a. Statement I is correct. Statement II is incorrect.b. Statement I is incorrect.…Directions: Read each item carefully. Write the letter of the correct answer.1. It is a management process of creating and maintaining fit between the objectives and resources of the organization and the changing marketing opportunities.A. Strategic PlanningB. StrategyC. PlanningD. Tactical Planning2. It is a unique combination of the four P’s which are product, place, promotion and pricing.A. Marketing MixB. Marketing SampleC. Marketing TechniquesD. Marketing Strategies3. Which of the following is not a strategic planning process?A. Strategy FormulationB. Defining the corporate missionC. MarketingD. Implementation4. It is the collection and interpretation of information about forces, events, and relationships that may affect the future of an organization.A. Market OpportunityB. Environmental ScanningC. Goal FormulationD. Operations Management5. It is a short range planning that emphasizes the current operations of various parts of the organization.A. Planning B. Tactical PlanningC.…
- Which of the following statements about an organization’s mission statement is true? Select one: a. The mission statement should express an organization’s purpose. b. The mission statement should identify how an organization will meet the needs of its targeted customers. c. The mission statement must be communicated throughout the organization. d. All of the statements are true.An executive summary of a proposed business is reproduced below. Evaluate the executive summary using based on: COMPLETENESS OF INFORMATION (refer to slide 4 WK2 ppt), RELEVANCE OF BUSINESS/PRODUCT IDEA, PROFITABILITY, AND SUSTAINABILITY. Justify your evaluations. Business opportunity "More than half of all Smartphone users in Germany (56%) want app functionality for insurances, one in five is enthusiastic about the idea." As evident from a recent survey." Insurance companies are still inefficient in their use of digital capacity and are not yet ready for the digital age. According to the X trend study, mobile sales channels and modern, social communication channels will dramatically gain importance, by 2020. However, most insurance companies have undertaken no endeavors to prepare for this trend. RiskEraser offers a solution for insurance companies, to retain their customers in the insurance world 2.0. Customer behavior has changed extremely in the past few years and customers…Write True if the statement is correct; write false if it's is incorrect. 1. A network is composed of people with whom one has a primary group relationship. 2. People in a network are bound by legal contracts. 3. In a network, a node could be an entire organization. 4. Bureaucracy is aimed at cultuvating impersonal. 5. A bireaucratic oraganization is characterized by a pyramid ruling.