Answered: The article states: “Generally,…

Fundamentals of Information Systems

9th Edition

ISBN:9781337097536

Author:Ralph Stair, George Reynolds

Publisher:Ralph Stair, George Reynolds

Chapter5: Electronic Commerce And Enterprise Systems

Section: Chapter Questions

Problem 3CE

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The Effects of Information Technology (IT) on Employee Productivity in Shahr Bank Information has always been considered as a competitive advantage in the business environment. Information technology with features such as storing, processing, marketing, and transferring a large bulk of data can assist managers to improve the organisations’ performance. Generally, information technology covers a wide range of equipment, computers, tools, storage, means of communication and networking, applications and services that are used by organisations to create data and knowledge. In addition, information technology as a set of generated ideas provided through software mechanisms to employees and organisations plays a significant role in human resources development. Accordingly, information technology plays an effective role in developing professional skills, contributing to the institutionalisation of change and innovation, and the improvement of cognitive skills. The use of information technology in a profession is called operational application. Preparing payroll lists, issuing personnel orders, forecasting inventory, production planning, distribution and allocation of labour, industrial costing, and other specialised tasks are included in the operational applications of information technology. Although information and communications technology (ICT) and the use of computers have never replaced human decision-making, their power to help managers and employees make the right decisions using accurate information and speeding up tasks should not be disregarded. In order to achieve the desired objectives, the customer relationship management (CRM) processes demand efficiency fulfilment. Depending on the type and scope of the proposed activities, the use of appropriate information systems is a vital requirement.

Question 1

The article states: “Generally, information technology covers a wide range of equipment, computers, tools, storage, means of communication and networking, applications and services that are used by organisations to create data and knowledge”. Describe how each of the value centres extract value from information technology (IT) resources.

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