The following cost-of-quality data were collected at the installment loan department of the Kenney Bank. Classify these data into the appropriate cost-of-quality categories. Quality Cost Loan Processing 1. Run credit checks: 2. Review documents: 3. Make document corrections; gather additional information: 4. Prepare tickler file; review and follow up on titles, insurance, second meetings: 5. Review all output: 6. Correct rejects and incorrect output: 7. Reconcile incomplete collateral report: 8. Handle dealer problem calls; address associate problems; research and communicate information: 9. Compensate for system downtime: 10. Conduct training: Loan Payment 1. Receive, inspect, and process payments: 2. Respond to inquiries when no coupon is presented with payments: Loan Payoff 1. Receive, inspect, and process payoff and release documents: 2. Research payoff problems: Amount Cost Classification $2,650.15 $3,301.19 $1,390.65 $111.90 $2,038.58 $452.20 $76.86 $2,770.00 $589.22 $1,340.00 $780.00 $835.25 $290.14 $15.59 -Select- -Select- -Select- -Select- -Select- Appraisal External failure Internal failure Prevention -Select- -Select- -Select- -Select- -Select-

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
icon
Related questions
Question
Loan Processing      
1. Run credit checks: $2,650.15    
2. Review documents: $3,301.19    
3. Make document corrections; gather additional information: $1,390.65    
4. Prepare tickler file; review and follow up on titles, $111.90    
  insurance, second meetings:      
5. Review all output: $2,038.58    
6. Correct rejects and incorrect output: $452.20    
7. Reconcile incomplete collateral report: $76.86    
8. Handle dealer problem calls; address associate problems; $2,770.00    
  research and communicate information:      
9. Compensate for system downtime: $589.22    
10. Conduct training: $1,340.00    
  Loan Payment  
1. Receive, inspect, and process payments: $780.00    
2. Respond to inquiries when no coupon is presented with payments: $835.25    
  Loan Payoff  
1. Receive, inspect, and process payoff and release documents: $290.14    
2. Research payoff problems: $15.59    
Enter names in column A and frequencies in column B. Enter data only in yellow cells; the template will chart up to Not for commercial use.
Then use the Excel sort procedure to sort the data in columns A and B only from largest to smallest on column B.
Name
Internal failure
Appraisal
External failure
Prevention
Amount Percent of Total
46.96%
38.95%
10.31%
3.78%
410000
340000
90000
33000
Total 873000
400,000
300,000
200,000
100,000
Pareto Chart
Appraisal
External failure
Prevention
Internal failure
Series 1
Transcribed Image Text:Enter names in column A and frequencies in column B. Enter data only in yellow cells; the template will chart up to Not for commercial use. Then use the Excel sort procedure to sort the data in columns A and B only from largest to smallest on column B. Name Internal failure Appraisal External failure Prevention Amount Percent of Total 46.96% 38.95% 10.31% 3.78% 410000 340000 90000 33000 Total 873000 400,000 300,000 200,000 100,000 Pareto Chart Appraisal External failure Prevention Internal failure Series 1
The following cost-of-quality data were collected at the installment loan department of the Kenney Bank. Classify these data into the appropriate
cost-of-quality categories.
Quality Cost
Loan Processing
1. Run credit checks:
2. Review documents:
3. Make document corrections; gather additional information:
4. Prepare tickler file; review and follow up on titles,
insurance, second meetings:
5. Review all output:
6. Correct rejects and incorrect output:
7. Reconcile incomplete collateral report:
8. Handle dealer problem calls; address associate problems;
research and communicate information:
9. Compensate for system downtime:
10. Conduct training:
Loan Payment
1. Receive, inspect, and process payments:
2. Respond to inquiries when no coupon is presented with payments:
Loan Payoff
1. Receive, inspect, and process payoff and release documents:
2. Research payoff problems:
Amount
$2,650.15
$3,301.19
$1,390.65
$111.90
$2,038.58
$452.20
$76.86
$2,770.00
$589.22
$1,340.00
$780.00
$835.25
$290.14
$15.59
Cost Classification
-Select-
-Select-
-Select-
-Select-
-Select-
Appraisal
External failure
Internal failure
Prevention
-Select-
-Select-
-Select-
-Select-
-Select-
Transcribed Image Text:The following cost-of-quality data were collected at the installment loan department of the Kenney Bank. Classify these data into the appropriate cost-of-quality categories. Quality Cost Loan Processing 1. Run credit checks: 2. Review documents: 3. Make document corrections; gather additional information: 4. Prepare tickler file; review and follow up on titles, insurance, second meetings: 5. Review all output: 6. Correct rejects and incorrect output: 7. Reconcile incomplete collateral report: 8. Handle dealer problem calls; address associate problems; research and communicate information: 9. Compensate for system downtime: 10. Conduct training: Loan Payment 1. Receive, inspect, and process payments: 2. Respond to inquiries when no coupon is presented with payments: Loan Payoff 1. Receive, inspect, and process payoff and release documents: 2. Research payoff problems: Amount $2,650.15 $3,301.19 $1,390.65 $111.90 $2,038.58 $452.20 $76.86 $2,770.00 $589.22 $1,340.00 $780.00 $835.25 $290.14 $15.59 Cost Classification -Select- -Select- -Select- -Select- -Select- Appraisal External failure Internal failure Prevention -Select- -Select- -Select- -Select- -Select-
Expert Solution
trending now

Trending now

This is a popular solution!

steps

Step by step

Solved in 5 steps with 4 images

Blurred answer
Similar questions
  • SEE MORE QUESTIONS
Recommended textbooks for you
Practical Management Science
Practical Management Science
Operations Management
ISBN:
9781337406659
Author:
WINSTON, Wayne L.
Publisher:
Cengage,
Operations Management
Operations Management
Operations Management
ISBN:
9781259667473
Author:
William J Stevenson
Publisher:
McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi…
Operations and Supply Chain Management (Mcgraw-hi…
Operations Management
ISBN:
9781259666100
Author:
F. Robert Jacobs, Richard B Chase
Publisher:
McGraw-Hill Education
Business in Action
Business in Action
Operations Management
ISBN:
9780135198100
Author:
BOVEE
Publisher:
PEARSON CO
Purchasing and Supply Chain Management
Purchasing and Supply Chain Management
Operations Management
ISBN:
9781285869681
Author:
Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:
Cengage Learning
Production and Operations Analysis, Seventh Editi…
Production and Operations Analysis, Seventh Editi…
Operations Management
ISBN:
9781478623069
Author:
Steven Nahmias, Tava Lennon Olsen
Publisher:
Waveland Press, Inc.